FBS CX Analyst

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

Location: Hybrid - Mexico – Working Hours: 8:00 am to 5:00 pm

What You’ll Do:

Analyzing customer data in support of customer experience utilizing technical skills (SQL, Python, AI, dashboarding) and business acumen/problem solving to provide insights to help make data driven decisions for the business.

Requirements

Experience:

·       5 years of experience.

Skills:

·       Proficiency in English (Interview’ll be in English);

·       Bachelor Degree in Statistics, Math, Business Analytics, Data Engineering, Data Science;

·       Analytics – Intermediate

·       Financial Modeling – Intermediate

·       Statistical Modeling – Intermediate

·       Forecasting – Intermediate

·       SQL - Intermediate

·       Power BI - Entry Level

·       Python - Intermediate

·       Excel - Intermediate

·       Snowflake - Entry Level

·       Microsoft 365 and Copilot - Entry Level

Benefits

1.      Competitive compensation and benefits package:

2.      Competitive salary and performance-based bonuses

3.      Comprehensive benefits package

4.      Career development and training opportunities

5.      Flexible work arrangements (remote and/or office-based)

6.      Dynamic and inclusive work culture within a globally renowned group

7.      Private Health Insurance

8.      Pension Plan

9.      Paid Time Off

10.  Training & Development

11.  Performance Bonus

Note: Benefits differ based on employee level.