About Judi Health
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including:
- Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,
- Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and
- Judi®, the industry’s leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform.
Together with our clients, we’re rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit www.judi.health.
Location: Hybrid (Local to NYC or Denver area)
Position Summary:
The Associate Director, Market Lead is responsible for managing the planning, execution, issue resolution and day to day account management functions of an assigned client portfolio, referred to internally as “Small Market”, and subsequent team to ensure ongoing client satisfaction in the Pharmacy Benefit Administration (PBM) market segment.
Additionally, this position will lead and collaborate with internal Capital Rx teams/departments on the development of standard operating procedures and best practices in support of Account Management and PBM Services Account Management needs to operate efficiently and at scale in accordance with the policies and practices of Capital Rx.
This position manages Clinical Account Managers, Account Managers and Account Coordinators, and may include other designated member of the PBM Account Management Team (i.e. Subject Matter Specialist, PBM Services). This position reports to Director-level supervisors in the PBM vertical.
Position Responsibilities:
- Supervise and support a team of Clinical Account Managers, Account Managers and Account Coordinators, to ensure client satisfaction, retention, and performance.
- Support clients in a leadership capacity, focusing on escalation management and relationship development.
- Manage market segment client book.
- Conduct regular team meetings to align goals, share updates, and address challenges.
- Mentor and develop team members to enhance their skills and knowledge in PBM services.
- Handle escalations and provide strategic guidance to resolve client issues efficiently.
- Serve as the point of contact for key clients, fostering strong, long-term relationships.
- Lead team in the form of clinical account managers, account managers and account coordinators to ensure proactive and effective communication with clients.
- Support implementation teams with client onboarding, ensuring a smooth transition and clear understanding of PBM services.
- Proactively address client concerns, ensuring quick and effective resolution of issues.
- Act as a liaison between clients and internal teams to manage escalations and resolve conflicts.
- Stay updated on industry trends and regulations, sharing knowledge with the team
- Implement process enhancements to optimize service delivery and efficiency.
- Help build and develop job aids, policies and procedures, and standard operating procedures for the client account management team.
- Responsible for adherence to the Capital Rx Code of Conduct
Required Qualifications:
- Undergraduate Bachelor’s degree and Doctorate of Pharmacy degree, with record of strong academic performance
- Licensed pharmacist
- 5+ years of proven experience in PBM / health plan, benefits consulting, healthcare industry
- Track record of building trusting internal and external relationships
- Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
- Experience working with structured and unstructured data
- Proficient in Microsoft Office, particularly Excel, SQL a bonus
- Ability to balance multiple complex projects simultaneously
- Exceptional written and verbal communication skills
- Extremely flexible, highly organized, and able to shift priorities easily
- Attention to detail & commitment to delivering high quality work product
- Ability to travel, not to exceed 25%
Preferred Qualifications:
- People management experience of at least 3 years
All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found athttps://www.judi.health/legal/privacy-policy.
