At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.
In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.
We are looking for a Cancer Clinical Care Specialist, Flex Limited-term to help support our Patient Care Team and partner with our Cancer Centers of Excellence. This position will play a critical cross-functional role in the success of our company.
Reporting to the Oncology Care Manager, you will be a critical member of the clinical service line at Carrum Health, supporting the Care Team as the clinical expert in oncology. Working together with our core cancer and patient care team, you will serve as the patient’s biggest advocate and create a welcoming and comforting end-to-end experience. Your expertise in this space will be utilized throughout the company in support of program development, sales, marketing, improving the patient experience, and new provider implementations.
Your years of clinical nursing experience has prepared you for this moment. Join us in changing the landscape of how quality healthcare is delivered one patient at a time.
This is a limited-term remote position eligible for full benefits, overtime and a completion bonus. Typically this will be a 6 month term working between 25-40 hours/week with opt-in overtime. There is potential for this to convert to a full-time role.
You’re excited about this opportunity because you will…
- Develop a trusted relationship with cancer patients in various stages (e.g., newly diagnosed, in active treatment, in remission) by providing them contextual education and support
- clear, accessible education about the cancer care journey, such as treatment expectations, typical side effects, appointment preparation, and how to navigate conversations with their treating providers.
- Create shared understanding of guidance received from members’ oncology care teams, helping them feel confident and supported without replacing their clinicians’ expertise.Match patient need to the various Carrum Cancer Care Offerings (e.g., referral to a center of excellence, second opinion service)
- Ensure timely access to care and care coordination across multispecialty provider teams
- Help build operational workflows, resources, and patient-facing materials that will optimize the cancer patient experience
- Provide timely support for clinical-adjacent questions from both patients and the Navigation Team—within scope—and escalate appropriately when necessary.
- Collaborate with cross-functional teams for patient care navigation support, including what to expect for treatment care plans, logistics, and symptom expectations.
- Work alongside Provider Relations, Patient Care team and Growth team to ensure smooth communication and coordination between Carrum and our Centers of Excellence.
- Contribute clinical context to program development, ensuring our non-clinical team is supported with appropriate training and resources
We’re excited about you because…
You have the clinical expertise to impact change and bring quality accessible healthcare to patients looking for a medical solution to improve their quality of life. We also hope to see from you:
- 4+ years of clinical experience in direct oncology care with a Bachelor of Science in Nursing, Preferred Degrees: BSN, Preferred Experience: Cancer Center, Outpatient / Inpatient Oncology, OCN certification
- Digital health experience preferred
- Proficient with spreadsheet software (Google Sheets, MS Excel)
- Have a strong working knowledge of cancer treatment (including surgery, radiation, and chemotherapy)
- Competency in appropriately handling confidential information and adhering to HIPAA requirements
- Excellent verbal and written communication skills and an ability to communicate with a variety of stakeholders, including internal colleagues and oncologists
- An aptitude for quality assurance and data-driven outcomes
- Experience handling aggressive deadlines, managing multiple cross functional projects, and prioritizing work in a fast-paced, dynamic environment
- Entrepreneurial and resourceful as an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction
- A natural self-starter who is inspired to think outside the box
Why you’ll love working with us...
- We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
- We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
- We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
- We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
- We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
- You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.
Other benefits:
- Stock option plan
- Flexible schedules and remote work
- Chicago and San Francisco offices available
- Self-managed vacation days, within reason
- Paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
About Carrum
We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.
Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.
