If you are looking for a dynamic role where no two days are the same and you'll be frequently exposed to new technical concepts and projects, this position on our evolving Internal Audit team may be the perfect fit. We are seeking a candidate with a growth mindset who thrives both independently and in a team environment. The "team" will collaborate across various business functions, depending on the project scope. The Client Response Specialist will be integral to the internal audit process, managing the intake and follow-through of customer information requests, and interacting with technology, internal colleagues, business partners, and customers.
This role reports directly to the Manager, Internal Audit.
What You Will Work On
- Manage customer requests for information, including but not limited to, audits, questionnaires, and vulnerability notices
- Support key stakeholders in managing the completion of customer information requests using our Trust Center, collaborative knowledge base, and questionnaire response technology tool
- Effectively communicate with partners as you build relationships with key stakeholders of all levels throughout the organization
- Prioritize attention to detail and the need to meet timelines as you navigate existing and new requests
- Deliver requested information via varied customer-driven methods and archive content
- Assist with keeping our Trust Center and audit repository software content current and correct
- Engage in continuous knowledge development regarding rules, regulations, best practices, tools, techniques, audit frameworks, and performance standards; may include attending conferences and training to build proficiency
- Interact positively and professionally with customers, colleagues and partners
- Support ad-hoc requests occurring within the team
Who We are Looking For
- High level of integrity and sound independent judgment
- Effective communication skills (written, verbal, and listening)
- Ability to positively and professionally interact with stakeholders at all levels
- Demonstrated ability to use discretion when handling confidential information
- Customer-centric, motivated, and resourceful personality
- Self-accountable and self-motivated with a continuous learning mindset
- Ability to prioritize and adapt to changes to complete time-sensitive tasks
- Demonstrated proficiency working with spreadsheets
- Associate’s Degree, preferably in a business, finance, or audit related field (Zendesk, trust center, and third-party vendor risk management portal knowledge is a plus)
What You Can Expect
- Compensation: The base salary for this position ranges from $27.00 - $30.00 - $37.25 hourly, depending on your location, experience, and qualifications. Additional compensation offerings include a company profit-sharing bonus program, communication stipends, and referral bonuses.
- Inclusive benefits package offering:
- Comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds (with participation in the high deductible health plan. We offer company-paid access to Galileo for virtual primary care and Rula for virtual mental health resources.
- Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
- Career and skill development resources to help advance your career and personal growth.
- A mission-driven environment where your work makes a measurable impact on the real estate industry.
What We Value
- Wherever it Leads, Whatever it Takes® - No matter how remote, complex, or unexpected. Our commitment never wavers.
- Hire NICE people - Skills can be taught but character shines through. We seek those who bring integrity, kindness, and grit.
- Lift others up - We lead with empathy and strive to improve the lives of those around us.
- Sweat the details - Excellence lives in the little things. Getting it just so is how we make a big impact.
- Raise the bar - We don’t settle for industry standards, we redefine them.
About Us
Clear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001.
Clear Capital is an equal-opportunity employer.
To all recruitment agencies: Clear Capital does not accept agency resumes. Please do not forward resumes to our jobs alias, Clear Capital employees, or any other company location. Clear Capital is not responsible for any fees related to unsolicited resumes.
