Support Representative (Spanish Bilingual)

The Spanish Bilingual Support Representative will be responsible for effectively communicating with clients in Spanish and English through calls, emails, and text messages.

Job Responsibilities

• Outreach: Initiate contact with clients to address various matters such as document submissions, invoice payments, and general inquiries.
• Document Management: Request necessary documents from clients and ensure that they are completed accurately and in a timely manner. Guide clients through the signing process as needed.
• Invoice Management: Notify clients of overdue invoices and provide assistance with payment processing if required.
• Customer Support: Handle incoming calls from clients regarding queries related to document signing, invoice payments, and other business matters. Explain the company's business model and the rationale behind invoicing practices.
• Training: Educate clients on the company's business model, services offered, and any relevant policies or procedures.

Requirements

• Fluent in Spanish and English, both written and verbal.
• Excellent communication skills with a customer-centric approach.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficient in basic computer applications and comfortable using communication tools such as email and messaging platforms.
• Previous experience in customer service or support roles preferred.
• Ability to adapt to changing business needs and work effectively in a fast-paced environment.

System Requirements

• At least 15mbps for main internet and at least 10mbps for backup
• A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
• Note: Back-ups should still be able to function when there is a power interruption
• A webcam
• Noise-canceling USB Headset
• Quiet, Dedicated Home Office
• Smartphone

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.