Are you the kind of bilingual problem-solver who can calm a stressed client in Spanish, then turn around and write a crisp, professional case update in English?
Do you enjoy being the “nothing slips” person, the one who keeps follow-ups, documents, and next steps moving without needing to be chased?
Can you handle a steady flow of client communication during U.S. business hours and still keep your notes, emails, and case organization clean and reliable?
Final question: When faced with a challenge, do you get excited or run away?
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Flexner Houser Injury Law is a Wilmington, North Carolina personal injury firm built on a simple promise: clients get honest, straightforward advice, real personal attention, and a team that treats their case like it matters, because it does. The firm has served North Carolinians for 25+ years and works on a contingency basis, meaning clients only pay if the firm wins.
Led by Principal Attorney and Owner Jackie Houser, Flexner Houser handles serious injury matters like car accidents, boating accidents, trucking and motorcycle accidents, wrongful death, workers’ compensation, and more. The firm is known for strong communication, responsiveness, and community involvement that extends beyond the courtroom.
Flexner Houser is seeking a full-time Global Bilingual Legal Support Specialist to be the dedicated point of contact for Spanish-speaking clients after the initial intake is complete. This role is designed to remove the day-to-day bilingual communication burden from attorneys, increase consistency and responsiveness in client follow-up, and strengthen internal organization and case flow. You will report directly to Diane and work closely with the paralegal and administrative team.
What you’ll do:
- Bilingual Client Communication: Serve as the primary point of contact for Spanish-speaking clients, handling inbound and outbound calls, follow-ups, status updates, and clarifications, while avoiding legal advice and documenting communication clearly.
- Case Follow-Up and Coordination: Organize information coming out of intake, track outstanding items, drive follow-ups to completion, and escalate issues when legal judgment is required.
- Legal Administrative Support: Support attorneys and paralegals with document preparation, e-filings as assigned, and backend case organization with high accuracy and clean documentation.
- Proactive Communication Expectations: Provide frequent, professional updates (the firm wants over-communication, not “radio silence”), maintain polished written English in emails and notes, and keep clients reassured and informed.
What we’re looking for:
- Bilingual Spanish and English: Native or near-native Spanish strongly preferred, plus strong written English for client updates and internal documentation.
- Client-facing experience: Legal experience is a plus, not required. Strong fits may come from law firms, legal assistant/paralegal support, medical offices, medical records or lien departments, or other client-service admin roles.
- Professional communication: You can explain next steps clearly, keep calm with emotional clients, and never blur the line into legal advice.
- Process-driven and reliable: You follow established workflows, take ownership, and you don’t need babysitting to finish follow-ups.
- Low ego, high follow-through: You can adapt to how the firm operates, even if you’ve done it differently elsewhere.
- Remote readiness: Reliable internet and a professional home-office setup. Comfort with transparent time tracking via Worksnaps (screenshots every 10 minutes, fully disclosed).
- Schedule fit: Full-time only, working during U.S. business hours for real-time responsiveness.
Why you should work here:
- Meaningful impact: You’ll directly improve the experience for Spanish-speaking clients by giving them consistent communication and real support when they need it most.
- A team that values responsiveness: Flexner Houser is built around personal attention and clear communication, not treating people like file numbers.
- Long-term opportunity: This is a permanent role with room to grow in responsibility as the firm grows.
Additional perks:
- Competitive monthly base: $1000–$1,200/month for core bilingual legal support, up to ~$1,500/month for stronger legal and client communication experience.
- Incentive potential: No bonuses in the first 90 days, with the possibility of KPI-based incentives after ramp-up.
- Payments: Paid via Payoneer.
- PTO: Aligned with U.S. office holidays.
- Benefits: No health or retirement benefits for this global hire.
If you want a role where you’re trusted to own client communication, keep cases organized, and make attorneys’ lives easier (while giving Spanish-speaking clients the consistency they deserve), you’ll fit right in. Flexner Houser is serious about doing right by people, showing up with honest guidance, and staying responsive from start to finish.
If you’re steady, proactive, and you actually like follow-up (yes, you exist, we’ve heard the legends), this role will feel like home.
