Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale.Interested to find out more about us? Check out:
www.cyara.com
Cyara’s Values:
At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.
Cyara’s Diversity, Equity, Inclusive and Belonging:
At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.
As a Senior Software Engineer, Voice in the Product Engineering team at Cyara, you will be responsible for the design, implementation, testing, maintenance, and optimization of the software solutions that make up the Cyara portfolio. You will gather product requirements from Product Management and turn them into working software that satisfies market needs. You will develop, revise, and maintain software artifacts and product engineering processes/methodologies to meet functional, scale, and performance criteria.
Key Responsibilities:
- Innovative Software Development: Utilize cutting-edge software development tools to drive innovation, efficiency, and quality in the development of Call Engine (CEN), and related components like Automatic Speech Recognition (ASR), Text to Speech (TTS), Voice Quality etc.
- Problem Solving and UX Delivery: Address challenging problems to deliver impactful UX solutions quickly, efficiently, and with high quality.
- Scalable Systems Architecture: Contribute to the evolution of systems architecture, ensuring scalability with the growing demands of the business.
- Collaborative Cross-Functional Work: Share knowledge and communicate effectively (both verbally and in writing) across the organization to align feature development with overall business objectives.
- Problem Identification and Resolution: Analyse, identify, and address problems or bugs to ensure a seamless and error-free user interface.
- Active Participation in Agile Processes: Engage actively in Agile team meetings, contributing to iterative development processes and adhering to best practices.
Let’s talk about your skills/expertise:
- Solid understanding of Contact Centre technologies including Voice and IVR
- Strong analytical, design, problem-solving skills, attention to detail and customer focus.
- Strong communication and collaboration skills.
- Advanced programming skills with a willingness to learn new technologies in all parts of the stack
- Experience working with the full technology stack including the following but not limited to:
Front-End:
- Familiarity with JavaScript knowledge – Preferably React experience
- Familiar in using GraphQL in combination with React for modern stack development
- Experience with Telephony User Interface (TUI)
- Familiarity with Webpack and front-end packaging
- Familiarity with form management tools such as React-final-form
Back-End
- Microservices Architecture: Experience in building scalable applications using microservice architecture
- .NET Framework Proficiency: Strong knowledge in Microsoft’s .NET framework, including C#, .NET Framework, .NET Core
- Experience with C++ or Rust and interoperability between different languages
- Experience with Linux and Virtualization
- Database Development and ORM: Experience in database development and using ORM tools like Entity Framework or Dapper, with a preference for MSSQL knowledge
- Concurrent and Parallel Programming: Solid understanding of concurrency, parallelism, and event-driven architecture
- Familiarity with VoIP protocols such as SIP & RTP and networking protocols such as TCP & UDP
- Familiarity with low-level programming from kernel to network space
Deployment
- Experience with AWS CloudFormation or Terraform for defining and provisioning cloud infrastructure through code.
- Experience with AWS services such as Fargate, Kubernetes, S3, RDS, Lambda, and Elastic Beanstalk.
- Skilled in working with CI/CD pipelines using Buildkite, CircleCI and Jenkins.
Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid
