Operations Senior Manager - Global Fulfillment

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

About the Role

We're scaling fast, and we need an Operations Sr. Manager who thrives in complexity and moves with urgency. In this role, you'll be leading our global fulfillment operations, driving the strategy and execution required to efficiently scale as we expand within the US market and as we tackle new, international markets.

This role will define where and how we operate fulfillment capabilities as we expand internationally—whether through company-owned facilities or third-party partners—and lead the execution of those decisions end to end.

This role requires someone who can evaluate build-vs-buy tradeoffs, stand up new operations (internal or external), and create the metrics and operating mechanisms needed to ensure reliable, efficient fulfillment at scale.

Key Responsibilities

• Fulfillment Network Strategy

  • Develop the global strategy for where, when, and how to operate fulfillment capabilities as the company enters new international markets

  • Assess build vs. partner decisions, including use of third-party warehouses, 3PLs, or contract fulfillment providers

• New Facility Execution

  • Lead the end-to-end execution of new fulfillment operations, including:

    • Company-owned fulfillment centers (site readiness, process design, staffing, and go-live)

    • Third-party fulfillment or storage partners (selection, onboarding, operating model definition, and performance management)

  • Translate strategic plans into clear execution roadmaps with timelines, owners, and success metrics

  • Ensure new operations launch on time, within budget, and at defined service levels

• Operational Metrics & Performance Management

  • Design and implement core fulfillment KPIs (e.g., on-time ship, on-time delivery, order cycle time, cost efficiency)

  • Build reporting mechanisms and operating rhythms to track performance and drive accountability

  • Use data to identify bottlenecks & prioritize improvements

• Efficiency & Process Improvement

  • Diagnose inefficiencies in the current fulfillment operation and develop a clear, prioritized improvement plan

  • Redesign processes that are manual, fragmented, or outdated to improve throughput, accuracy, and scalability

  • Drive change management on the ground, working closely with operators and frontline leaders

Qualifications

• 8–12+ years of experience in strategy, operations, supply chain, logistics, or fulfillment environments

• Proven experience launching or scaling physical operations (warehouses, fulfillment centers, manufacturing sites, or similar)

• Strong analytical skills with demonstrated experience building and using operational metrics

• Background in high-growth or scaling organizations

• Comfortable leading complex, ambiguous initiatives with multiple stakeholders

• Ability to balance strategic thinking with hands-on execution in fast-moving environments

• Nice to Have:

  • Global or international operations experience

  • Experience leading facility moves or major operational transitions

Travel & Location

• Based in the US

• Willing and able to travel up to 50% of the time both within the US and internationally

Req ID: J-951

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!