Staff Security Operations Analyst

Position Overview

Join Diligent’s world-class Security Operations team, where your expertise directly safeguards our people, data, platforms, and global operations. As a Staff Security Operations Analyst, you will operate on the front lines of defense — detecting, analyzing, and responding to advanced threats that impact millions of users worldwide.

Our mission is clear and vital: protect the confidentiality, integrity, and availability of Diligent’s information assets. In this high-impact role, you’ll lead complex investigations, drive detection engineering, and elevate our incident response capabilities across a diverse and fast-evolving environment.

You will partner closely with top security professionals, product teams, and engineering leaders — influencing security strategy, advising on threat trends, mentoring analysts, and shaping how Diligent defends its systems, products, and people.
Artificial Intelligence and automation are core to our transformation, and you will play a key role in integrating AI-driven insights, detection, and response workflows into our SecOps ecosystem.

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Key Responsibilities

Incident Response & Investigation

• Lead end-to-end investigations and incident response for complex security events, ensuring timely containment, remediation, and root cause analysis.

• Produce high-quality documentation, incident timelines, and lessons learned to strengthen long-term resilience.

• Act as a senior responder and technical escalation point for high-severity incidents.

Threat Detection, AI-Driven Insights & Threat Hunting

• Collaborate with Managed Detection & Response partners to monitor, triage, and investigate alerts targeting critical systems and data.

• Leverage AI-driven analytics (LLMs, anomaly detection models, ML-based correlation) to enhance detection tuning and investigation efficiency.

• Conduct proactive threat hunting using intelligence sources, behavioral analytics, and advanced log analysis.

Security Engineering & Tooling

• Evaluate, implement, and optimize security tools (EDR, SIEM, CNAPP, vulnerability management, AI-assisted detection platforms).

• Work with engineering and product teams to embed scalable detection capabilities into cloud-native architectures.

• Lead cross-functional initiatives to design and automate security controls that improve Diligent’s security posture.

Leadership, Influence & Collaboration

• Shape technical direction for the global Security Operations team and contribute to security strategy.

• Mentor junior and mid-level analysts; participate in hiring, training, and capability development.

• Influence operational guidelines, runbooks, and best practices for detection, triage, and incident response.

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Required Experience & Skills

• 7+ years of experience in information security, or equivalent combination of education, technical training, and operational experience.

• 3+ years leading hands-on security investigations and incident response within a dedicated SOC/IR team.

• Strong verbal and written communication skills, with the ability to communicate complex technical topics to diverse audiences.

• Proven decision-making skills with the ability to prioritize, act decisively, and perform under pressure.

• Deep expertise across Security Operations technologies: EDR, SIEM, CNAPP, vulnerability scanners, and cloud-native security controls.

• Demonstrated excellence in log analysis, threat hunting, and analyzing attacker behaviors and TTPs.

• Experience leading multi-stakeholder security initiatives across engineering, IT, product, and business teams.

• Scripting experience (PowerShell, Bash, Python, SQL) for automation, enrichment, and data analysis.

• Working knowledge of security frameworks: ISO 27001, NIST 800-53, COBIT, MITRE ATT&CK, etc.

• Strong understanding in one or more of the following domains:

  • Threat actors, motivations, TTPs, and intelligence sources.

  • Networking fundamentals (TCP/IP, DNS, VPN, firewalls, IDS/IPS).

  • Identity, authentication & authorization (AD, IDPs, OIDC, OAuth, SAML, MFA, RBAC).

  • Cloud technologies (VMs, containers, serverless, roles/policies, APIs).

• Experience in at least one of the following:

  • Application security, cloud security, or SOC operations.

  • Building/tuning SIEM detections and alerting workflows.

  • Writing runbooks/playbooks for investigation and IR.

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Preferred Experience & Skills

• Experience handling incidents in public cloud environments (especially AWS) and modern SaaS product architectures.

• Advanced security certifications such as GCFA, GCFR, GCIH, GEIR, CCSP, AWS Security Specialty, or equivalent.

• Exposure to AI/ML-based security tooling, automated response systems, or LLM-assisted SecOps workflows.