Job Opportunity: Scheduler Company: Family Resource Home Care Location: Remote / On-site as needed Position Type: Full-time Experience Level: 6 months – 1 year in similar roles Department: Operations / Caregiver Coordination
Position Summary Family Resource Home Care is seeking Schedulers who are highly adaptable, empathetic, and able to act with urgency in a fast-paced operational environment. This role is critical in ensuring optimal caregiver coverage while maintaining high levels of client satisfaction. The ideal candidate is analytical, people-oriented, and comfortable balancing multiple priorities in real time.
What We’re Looking For We are looking for individuals who can adapt quickly, demonstrate empathy, and maintain the drive and agility required to keep operations running smoothly in a high-volume, time-sensitive environment.
Key Responsibilities
• Review caregiver preferred hours and availability using Point-of-Care scheduling software.
• Identify open client shifts and strategically match and fill vacancies based on client needs, attributes, and caregiver preferences.
• Analyze schedules to optimize caregiver utilization, ensuring maximum coverage and continuity of care.
• Act as a liaison and business partner between caregivers, clients, and branch staff to ensure a seamless and positive experience for all parties.
• Communicate schedule changes, incidents, or client complaints to the branch team promptly and in real time.
• Provide ongoing feedback to branch staff regarding caregiver performance, attendance, and client satisfaction.
• Ensure all documentation and communication are accurate, detailed, thorough, and completed in a timely manner.
• Handle inbound calls as needed to support the customer service team.
Skills & Qualifications
• 6 months to 1 year of experience as a Scheduler or in a similar role within:
-Healthcare
-Hospitals
-Hospitality
• Experience in home care or home health is a strong plus.
• Strong analytical and problem-solving skills with the ability to make quick, sound decisions.
• High level of empathy combined with resilience and assertiveness required in a dynamic operation.
• Ability to adapt quickly to changes and manage multiple priorities simultaneously.
Strong communication skills (verbal and written) and attention to detail.
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