Product Analyst II - Experience

Who We Are:

PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market, and its subsidiary, pVerify, is an industry leading insurance verification solution. We are on a hyper-growth curve at the intersection of the software and healthcare industries. We need great team members to capitalize on these opportunities and improve the healthcare experience for patients and doctors alike. DoseSpot and pVerify have an exciting opportunity to join a fun and growing team, benefit from strong market tailwinds, and be part of an exciting opportunity to ensure mission-critical prescriptions and verifications are delivered on time and without error. 

THE ROLE:

The Product Analyst monitors workflow health, analyzes product performance, and provides operational support that enables Product Managers to make data-driven decisions. This role plays a key part in ensuring product stability, understanding user behavior, and supporting cross-functional teams through issue triage, insights, and reporting.

WHAT YOU’LL DO:

Product Operations & Workflow Health

• Track workflow performance, product adoption, usage trends, and overall experience health.

• Identify workflow gaps, inefficiencies, and improvement opportunities in partnership with Product Manager.

• Maintain dashboards and operational reporting that guide product decisions.

Issue Triage & Quality Support

• Lead triage for user-facing issues, collaborating with Support, Engineering, and QA on prioritization.

• Identify patterns in escalations and recommend solutions to improve reliability and reduce support volume.

• Validate fixes, enhancements, and release outcomes.

Data Analysis & Insights

• Analyze product analytics, customer behavior, and workflow performance metrics.

• Provide insights that guide incremental improvements and short-term prioritization.

• Support A/B testing and post-release evaluation.

Execution Support

• Assist with refinement of user stories, acceptance criteria, and product documentation.

• Prepare internal communications, release notes, and enablement materials.

• Collaborate with PMs, UX, and Engineering to ensure high-quality delivery.

Cross-Functional Collaboration

• Work with Account Management, Support and Implementation teams to analyze customer-reported issues.

• Engage with configuration and onboarding teams when workflows are impacted by environment-specific setup.

• Serve as a reliable liaison between Product and operational teams.

WHAT YOU BRING

Experience

• Bachelors degree (or equivalent) and 1–3 years of experience in product analysis, business analysis, QA, or technical support for a SaaS or healthcare technology product.

• Exposure to healthcare technology, EHR systems, or clinical workflow tools is beneficial; familiarity with standards such as NCPDP, HL7, or FHIR is a plus.

• Experience with workflow-heavy systems, customer escalations, or data-driven troubleshooting preferred.

Skills

• Strong analytical skills with the ability to interpret data and identify actionable insights.

• Strong organizational and project-management capabilities, including the ability to coordinate issue triage, tracking, and cross-team workflows.

• Excellent problem-solving and attention-to-detail capabilities.

• Ability to clearly document workflows, gaps, and technical/functional issues.

• Strong communicator who can collaborate across product, engineering, UX, and support functions.

Technical Acumen

• Familiarity with APIs, system logs, and integration patterns (e.g., embedded/iFrame flows).

• Experience with data tools (e.g., BI dashboards, SQL basics, product analytics tools) is a plus.

• Ability to support technical conversations related to workflow routing, configuration, and access logic.

CORE COMPETENCIES:

• Knowledge & Application: Develops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required.

• Complexity & Problem Solving: Works on problems of moderate scope, which are often varied and routine where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Applies learned techniques and contributes to analysis and investigation to solve problems. Normally receives little instruction on day-to-day work, general instructions on new assignments.

• Collaboration & Interaction: Builds productive internal/external working relationships to resolve mutual problems by collaborating on procedures or transactions. Focuses on providing standard professional advice and creating initial reports/analyzes for review by experienced team professionals.

SUCCESS LOOKS LIKE

• Clear visibility into product and workflow health across the user experience.

• Faster and more accurate triage of issues, resulting in reduced customer impact and support volume.

• Reliable reporting and insights that guide incremental product improvements.

• Smooth support for enablement and adoption activities, with customers experiencing fewer disruptions.

• Strong partnership with the Product Manager, enabling an optimal client adoption and user experience.

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

DoseSpot is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.