Transversal IT Business Analyst

In a nutshell

As a Transversal Business Analyst, within the Digital OnLine (DOL) team team,  you will work across business units to define common language, harmonize processes, and capture core concepts. Your goal is to create clarity and consistency through a business glossary, process documentation, and capability mapping, enabling better collaboration and decision-making across Eurofins.

Where you will be based and what business you will support 

Based in Lisbon, Portugal; you will support our Eurofins Digital OnLine (DOL) team, which is managing multiple eCommerce products. The team is continuously improving the applications to meet business demand and improve customer satisfaction.

 

How can you help us? 

1) Concept and Domain Modelling

• Identify and define core business concepts (e.g., Customer, Order, Sample).
• Document relationships between concepts and maintain a canonical model.
• Align concepts with domain boundaries to reduce complexity and improve integration.

2) Business Glossary Management

• Define and maintain a clear, approved glossary of business terms.
• Ensure consistent definitions across departments and resolve conflicting terminology.
• Set up governance for glossary updates, including approval workflows and version control.
• Link glossary terms to KPIs, reports, and data sources for transparency.
• Promote adoption through onboarding guides and training sessions.
• Responsible for maintaining KGDs (Key Guidance Documents) as part of glossary governance.

3) Business Process Documentation

• Capture current (as-is) processes across business units.
• Harmonize and standardize processes where possible to reduce complexity.
• Document future (to-be) processes aligned with business goals and compliance needs.
• Use clear visual standards (e.g., BPMN diagrams) and include roles, inputs/outputs, and controls.
• Connect processes to glossary terms and KPIs for full traceability.
• Responsible for creating and maintaining BPDs (Business Process Documents) related to the Digital Online program.

4) Capability Mapping

• Create a capability map showing what the business does, independent of organizational structure.
• Link processes to capabilities to identify overlaps and gaps.
• Support prioritization by assessing capability maturity and business value.

5) Change Enablement

• Prepare clear communication materials (glossary guides, process one-pagers).
• Support training and onboarding for new processes and terminology.
• Facilitate workshops and feedback sessions to ensure smooth adoption.

How This Helps Product & Operations (Eurofins Context)

• Improves alignment between labs, sales, and digital teams by using consistent terminology.
• Improves clarity in digital initiatives, ensuring backlogs reference approved terms and processes.
• Enhances audit readiness through documented processes and embedded controls.
• Speeds up onboarding for new team members with clear, accessible documentation.
• Supports better decision-making by linking business objectives to processes and KPIs.

Are you our kind of extraordinary?

• Bachelor’s degree in Business, Information Systems, or related field; Master’s degree is a plus.
• Experience in business analysis, process modeling, and glossary management.
• Strong communication skills to align diverse stakeholders.
• Familiarity with BPMN, capability mapping, and domain modelling.
• Knowledge of governance and change management practices.

What else should you know? 

As the role and Eurofins' teams are international, please ensure to submit your application in English Language.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!  We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years, Eurofins has grown from one laboratory in Nantes, France to 65,000 staff across a decentralised and entrepreneurial network of over 950 laboratories in 60 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2024, Eurofins generated total revenues of EUR 6,95 billion, and has been among the best performing stocks in Europe over the past 20 years.