Dedicated Advisor, Manager

Why this role

Evolve’s mission is to make vacation rental easy for everyone. The Dedicated Advisor Manager plays a pivotal role in delivering on that mission by leading, developing, and empowering a team of high‑performing Dedicated Advisors who support owners across the portfolio.

This role requires a leader who can balance people management, strategic thinking, and operational excellence. You will guide your team in driving retention, portfolio growth, and owner satisfaction while shaping the systems, workflows, and coaching frameworks that enable scalable success. As a DA Manager, you influence both the owner experience and the internal evolution of the DA organization - ensuring your team is equipped, supported, and aligned to deliver exceptional results.

By fostering strong relationships, elevating performance, and championing continuous improvement, the DA Manager strengthens Evolve’s reputation, drives long‑term value, and helps build a world‑class account management function.

What you’ll do

• Hire, onboard, and retain a team of high‑performing Dedicated Advisors.
• Lead a diverse team by identifying skill gaps, coaching effectively, and driving quarterly goals centered on retention and owner growth.
• Manage a book of business with a focus on retention, portfolio expansion, and strategic owner engagement.
• Build and maintain strong relationships with top owners across regions, serving as an escalation point and trusted partner.
• Review and optimize cadences, workflows, and tools to improve team efficiency and owner outcomes.
• Measure team and individual performance using Salesforce, Salesloft, Tableau, and other analytics tools.
• Leverage a wide range of resources to increase owner retention and drive revenue for Evolve.
• Capture owner and employee feedback to inform future product, service, and process improvements.
• Conduct regular 1:1s, performance evaluations, and development conversations to support professional growth.
• Provide ongoing training and skill‑building opportunities to elevate team capabilities.
• Drive revenue growth through upsells, cross‑sells, and new business opportunities within accounts.
• Analyze account performance metrics to identify trends, risks, and opportunities for improvement.
• Serve as a strategic advisor to clients, offering insights and solutions that enhance their long‑term success.

What makes you a great fit

• 5+ years of experience leading or coaching account managers (experience in sales, onboarding, customer service, or support preferred).
• Strong strategic thinking with a solution‑oriented, problem‑solving mindset.
• Proven ability to build strong relationships and influence stakeholders at all levels.
• Excellent communication skills with a track record of effective cross‑team collaboration.
• Skilled in performance management and fostering professional growth.
• Deep understanding of client relationship management, retention strategies, and revenue‑driving levers.
• Expertise in strategic planning to meet client needs and achieve revenue goals.
• Strong ability to manage escalations and navigate high‑stakes client situations.
• High emotional intelligence with an ability to read team dynamics and client needs.
• Ability to identify and execute upsell and cross‑sell opportunities.
• Strong negotiation and influencing skills with internal and external partners.
• Demonstrated leadership experience maximizing team performance.
• Preferred: Experience in travel, hospitality, or real estate industries.

Compensation

For this role compensation is based on a base plus commission. Our base salary is $87,000-$110,000.