Platform Analyst

Role Purpose

The Platform ITSM Analyst supports the Cloud Platform team by coordinating documentation, communication, and process agreement across business, engineering, and program management responsibilities. You will ensure that it documents platform projects well, communicates them, and executes them with consistency. The Analyst works under the direction of Cloud Platform leadership and in close partnership with project managers and technical subject matter experts. You will focus on clarity, coordination, and compliance, and not technical design, engineering, or architectural decision-making.

 

Responsibilities

• Support Cloud Platform leadership by maintaining documentation of roadmap priorities and project status.
• Work with business and product partners to organize requirements.
• Coordinate inputs from subject matter experts across Cloud, Product, Security, and Infrastructure to ensure information accuracy.
• Document business and technical requirements in clear, standardized formats such as user stories or acceptance criteria.
• Track milestones, dependencies, and deliverables in collaboration with project and engineering managers.
• Communicate progress and risks to team members.
• Coordinate change-management activities, informing all affected teams of timelines, decisions, and impacts.
• Support Business Continuity and Disaster Recovery (BCDR) planning by organizing materials and coordinating exercises.
• Maintain accurate records of platform access, authentication, and entitlement documentation in partnership with IAM and Security teams.
• Provide audit support by organizing and validating IAM and operational control evidence.
• Present updates to both technical and non-technical audiences.
• Seek input from subject matter experts before finalizing deliverables.
• Develop technical awareness appropriately to support role responsibilities.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience.
• 5+ years of experience in IT Service Management, IT Operations, or related fields.
• Professional certifications such as ITIL Foundations or ITIL Service Delivery.
• Experience in project management, recording keeping, and submitting progress reports to leadership .
• Knowledge of ITIL frameworks with hands-on Incident and Change Management experience.
• Experience running Major Incident bridges and Change Advisory Boards (CAB).

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.