CX Associate

About Frontier

Frontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that — and called it Frontier.

At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.

Think of us as your personal talent agent — and good luck with the application! 😊

About Tsunami Express

Tsunami Express is a Car Wash platform business focused on building and buying brands in one of retail’s fastest-growing spaces: express car washes. Our mission is to disrupt this $14bn industry by using technology to drive growth and expanding our network of data-enabled washes. Service and performance sit at the core of all that we do, and we believe this will help us capture and maintain long-term relationships with customers. We have doubled our car wash count over the last year and are on the path to more than triple that again over the next few years.

We're a forward-thinking company where innovation meets customer care, and we're looking for passionate individuals to join our growing team.

Role Overview:

The CX Associate supports our Customer Success team by managing customer support workflows and written communications. This role works closely with our Customer Success Specialists, and helps focus on queue management, written responses, and customer follow-ups.

Key Responsibilities:

• Organize and manage support queues (email, tickets, SMS, messages, voicemail backlog)
• Respond to customer inquiries primarily through written channels
• Handle Tier 1 callbacks and follow-up outreach
• Assist with account-related updates, documentation, and internal notes
• Support overall Customer Success operations to keep workflows running smoothly

What We're Looking For:

• English fluency
• Strong and clear written and spoken communication skills
• Highly organized and detail-oriented
• Comfortable working through queues and task-based workflows
• Customer-focused mindset with the ability to work independently
• Prior customer support or account coordination experience is a plus

Additional Details:

• Full-time, 40 hours per week
• 8-hour shifts, 5 days per week (two days off)
• Temporary role through March 6
• Location - Philippines (Remote)

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