Associate, Workforce Management
•Opploans· 19h
⚙️ Operations⏰ Full-time📈 Mid Level💰 $59k-89k🌎 Americas
19h ago
Galileofinancialtechnologies·3 days ago
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Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.
The Role:
The Associate Manager, Global Ops Controls plays a critical role in strengthening operational integrity, minimizing risk, and ensuring adherence to internal policies and regulatory requirements. This role supports the execution, design,
implementation, and monitoring of controls for Global Operations. Working closely with cross-functional teams (1LOD, BCT), the Associate Manager, Global Ops Controls helps drive a strong control environment, identifies improvement opportunities, and supports long term cost saving initiatives to reduce manual control volumes.
What You’ll Do:
● Support the development, documentation, and implementation of operational
business controls, ensuring alignment with corporate policies and industry standards.
● Participate in risk assessments to identify control gaps and recommend mitigation strategies. Implement new operations controls as required.
● Maintain and update control frameworks, process documentation, and standard operating procedures.
● Oversee a team responsible for executing daily, weekly, monthly, and quarterly
operations controls to ensure risk mitigation.
● Hold regular 1:1s with team members to ensure proper oversight and people
management.
● Partner with internal auditors and support teams to coordinate reviews, supply evidence, and respond to audit inquiries.
● Track remediation activities, validate corrective actions, and ensure timely resolution of control deficiencies.
● Collaborate with frontline operations teams to streamline workflows, reduce risk, and enhance process efficiency.
● Work alongside sr leadership to drive long term cost saving efficiencies around global operation controls. This will include initiatives to migrate manual controls to a more cost efficient automated process.
● Lead cross functional meetings with the Business Control Testing team to
demonstrate, evidence, and remediate the operating effectiveness of Global Ops controls.
What You’ll Need:
● 2-4 years of experience in Operations, internal controls, audit, risk management, or process improvement
● Experience in regulated industries (financial services preferred)
● Strong understanding of operational internal control frameworks
● Excellent analytical, problem solving, and documentation skills
● Ability to react to change quickly and implement new processes & procedures
● Ability to manage multiple priorities and work effectively in a fast paced environment
● Work independently with little or no supervision
● Strong interpersonal and communication skills, with the ability to collaborate across
teams
● Ability to analyze data sets, confirm the integrity of the data, and draw conclusions