GeneDx (Nasdaq: WGS) delivers personalized and actionable health insights to inform diagnosis, direct treatment, and improve drug discovery. The company is uniquely positioned to accelerate the use of genomic and large-scale clinical information to enable precision medicine as the standard of care. GeneDx is at the forefront of transforming healthcare through its industry-leading exome and genome testing and interpretation services, fueled by the world’s largest, rare disease data sets. For more information, please visit www.genedx.com.
Summary
As an EHR Integration Analyst you will be a member of the cross-functional GeneDx EHR Integration team, helping to onboard new customers onto our Point-to-Point integration and supporting existing customers. You will manage client build, integration testing, and technical troubleshooting for new and existing integrations. Additionally, you will be responsible for relaying customer feedback to downstream Product and Development teams, helping to translate customer needs into technical deliverables.
Job Responsibilities
- Act as a liaison between client analysts, management, and downstream technical teams to ensure clear communication, visibility, and accountability for project milestones.
- Lead meetings with customers to track and manage new implementations or provide additional support for existing integrations.
- Work to standardize build across client systems to provide for better long term support.
- Perform basic investigation and validation of interface-related issues, including review of HL7 message logs, error queues, and order/result message delivery.
- Document recurring issues, patterns, and trends to support process improvement and product stability.
- Help manage ticket queues to ensure smooth transitions between go-live and ongoing support.
- Act as point-to-point integrations expert for initial investigation and triage of related support tickets
- Contribute to internal knowledge base documentation, support workflows, and training related to integration processes.
Education, Experience, and Skills
- Preferred bachelor’s degree in business, information technology, marketing, sciences, or related field/or equivalent experience.
- Minimum 2 years of experience in EHR integrations and/or healthcare IT. Experience with Cerner or Allscripts is preferred.
- Preferred experience working with specialty lab integrations
- Foundational understanding of EHR technology, data integrations, and healthcare data standards like HL7 and FHIR.
- 2+ years experience working with HL7v2 standards
- Strong customer service focus with excellent written and verbal communication skills.
- Proven ability to triage and troubleshoot issues across complex systems and escalate appropriately.
- Experience with Salesforce preferred for ticket management and client communication; Jira or ServiceNow experience a plus.
- Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated ability to collaborate effectively across technical and non-technical teams.
Work Environment
- This is a fully remote position. The employee will work from a home office or other suitable remote location with reliable high-speed internet access. Work is performed in a climate-controlled environment using standard office equipment including computer, phone, and video conferencing tools. Your standard work schedule and hours will be established in collaboration with your leader and may be adjusted to align with evolving business needs.
Physical Demands
This is a sedentary role requiring prolonged periods of sitting while working at a computer. Physical demands include:
- Sitting for extended periods (up to 8 hours per day)
- Repetitive use of hands and fingers for typing and mouse operation
- Visual acuity for reading computer screens and documents
- Ability to communicate effectively via phone and video calls
- Occasional lifting of up to 10 pounds (office supplies, equipment)
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
#LI-REMOTE
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
Our Culture
At GeneDx, we are dedicated to cultivating an environment where creativity and innovation thrive. We believe in the power of community and collaboration, where diverse perspectives are embraced, and every voice contributes to our shared success. Our team is a vibrant mix of professionals who challenge and support each other in equal measure, fostering growth both personally and professionally. When you join us, you're not just taking on a job—you're joining a movement. A movement that champions curiosity, embraces change, and believes in making an impact, one patient at a time. Cultural principles we live by:
- Be bold in our vision & brave in our execution.
- Communicate directly, with empathy.
- Do what we say we're going to do.
- Be adaptable to change.
- Operate with a bias for action.
Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
