About the Role
We’re seeking a Revenue Operations Specialist to manage and optimize the company’s payment recovery and dunning processes, ensuring steady cash flow and minimized financial churn. This role focuses on identifying and resolving failed payments, managing payment retries and outreach, and coordinating payment-plan solutions for delinquent or at-risk customers. The ideal candidate combines analytical precision with customer empathy to maintain revenue continuity and strong client relationships.
Qualifications
- Minimum 2–3 years of experience in billing operations, finance, or revenue management, preferably in a subscription-based or BPO environment.
- Strong knowledge of payment platforms and financial tools (e.g., Stripe, Chargebee, ProfitWell, QuickBooks).
- Excellent analytical and follow-up skills; able to manage multiple accounts and priorities.
- Professional written communication and customer-handling skills for payment-related correspondence.
- Detail-oriented, with high accuracy in reconciliation and reporting.
- Comfortable working with cross-functional teams (Finance, Customer Success, Ops).
Preferred Skills
- Experience implementing or managing automated dunning workflows.
- Familiarity with churn analytics, retention forecasting, or revenue dashboards.
- Basic understanding of subscription billing structures and payment recovery KPIs.
Department: Finance / Revenue Operations
Work Setup: Remote / Hybrid
Compensation: PHP 35,000–50,000/month (based on experience and performance)
