Accounts Receivable Associate

An overview of this role

As an Accounts Receivable Associate, you'll help ensure GitLab's revenue is accurately recorded, collected, and reconciled so our teams have reliable financial data to make decisions. You'll own key day-to-day activities across cash application, Professional Services billing reconciliations, purchase order and portal billing submissions, and partner disbursement reporting. You'll work closely with account managers, project managers, and the broader Accounts Receivable team through Zendesk to resolve billing questions, support W9 and remittance requests, and assist with low to moderate collections issues and escalations. In this role, you'll use tools like Zuora Billing, Salesforce, Google Workspace, GitLab, and third-party billing portals, and you'll be expected to work independently, meet deadlines in a fast-paced environment, and adapt to changes in business processes and technology while contributing to a smooth, accurate, and customer-focused billing experience.

What You’ll Do

• Support accurate posting of cash receipts and preparation of related reports to keep customer accounts up to date.
• Prepare and manage weekly purchase order and portal reconciliation reports, including timely submission of invoices in third-party billing portals.
• Triage and respond to Accounts Receivable Zendesk tickets, including W9 and remittance information requests, to provide timely support to internal and external stakeholders.
• Assist the Accounts Receivable team with low to moderate collections activities, including follow-ups and escalation support.
• Use Zuora Billing, Salesforce, Google Workspace, GitLab, and other business tools to complete daily tasks and identify opportunities to streamline workflows.
• Perform additional Accounts Receivable duties as assigned to support month-end activities and continuous improvement of AR processes.

What You’ll Bring

• Experience working in accounts receivable, including posting cash receipts, reconciliations, and supporting collections activities.
• Understanding of accounts receivable and financial concepts, with the ability to work independently and meet deadlines in a fast-paced environment.
• Background in SaaS or software organizations, or transferable experience in a similar recurring revenue or subscription-based business.
• Proficiency with Zuora Billing, Salesforce CRM, Google Workspace (Gmail, Docs, Sheets), and the ability to adapt to other business technologies.
• Clear verbal and written communication skills, with the ability to collaborate with cross-functional partners and respond to internal and external requests.
• Ability to manage support channels such as Zendesk to triage and resolve Accounts Receivable inquiries, including W9 and remittance requests.
• Comfort working in an all-remote, asynchronous environment, with overlap in US time zones (primarily Pacific and Eastern) as needed.
• Alignment with GitLab's values and practices, including working transparently, using GitLab in your day-to-day work, and welcoming learning across different backgrounds and experiences.

About the team

The Accounts Receivable Associate joins GitLab's Finance organization, supporting our billing, cash application, and collections processes that help keep our all-remote, global business running smoothly. You'll work closely with a distributed Accounts Receivable team and cross-functional partners in Sales, Professional Services, Alliances, and Support through tools like Zendesk, Zuora Billing, Salesforce, and Google Workspace, collaborating asynchronously across time zones. Our team focuses on accurate and timely invoicing, efficient cash application, and clear customer communication, while continually improving processes such as portal billing, reconciliations, and partner disbursements to support GitLab's growth and customer experience.