1009- People Operations Manager

We need an English-fluent People Operations Manager, based in Latin America, available to work remotely.

We are looking for someone with exceptional communication and relationship-building skills, who embraces changes while maintaining strong attention to detail. An interested and proactive person, who's constantly learning and improving their skills.

Are you the one we are looking for?

Responsibilities:

• Serve as a general HR resource for employees, providing guidance on policies, procedures, and employee-related questions.
• Ensure compliance with federal, state, and local employment laws, including managing requirements across multiple states.
• Support the maintenance and evolution of employee handbooks, policies, and internal HR documentation.
• Support audits, reporting, and compliance-related requests.
• Manage employee data across HR systems, ensuring accuracy and consistency throughout the employee lifecycle.
• Administer employee benefits programs, including enrollments, changes, and ongoing employee support.
• Act as a primary point of contact for employee questions related to benefits, payroll, HR systems, and general people operations.
• Own the onboarding process from offer acceptance through the employee's first week.
• Communicate with new hires prior to their start date to ensure a smooth, welcoming transition.
• Coordinate all onboarding logistics, including email setup, computer and equipment provisioning, and access to systems and tools.
• Partner with People Operations counterparts across multiple agencies to coordinate systems, processes, and requirements, ensuring a seamless and consistent onboarding experience.
• Partner with IT, hiring managers, and leadership to ensure new hires are fully set up on day one.
• Schedule and coordinate first-week meetings with key stakeholders across the organization.
• Conduct onboarding check-ins to ensure new hires feel supported, informed, and connected.
• Manage offboarding processes, including system access removal, exit documentation, and coordination with payroll and benefits.
• Partner closely with the Head of People on programs, process improvements, and employee experience initiatives.
• Identify opportunities to improve HR workflows, onboarding experiences, and internal communications.
• Support employee engagement, culture initiatives, and internal events as needed.

Requirements:

• 4+ years of experience in Human Resources, People Operations, or an HR Generalist role.
• Working knowledge of employment laws and HR compliance across multiple U.S. states.
• Experience supporting benefits administration, payroll coordination, and HR systems.
• Proven experience managing onboarding processes and employee lifecycle logistics.
• Highly organized with strong attention to detail and follow-through.
• Empathetic, approachable communicator with a service-oriented mindset.
• Experience in a creative, agency, or professional services environment is a plus.
• Highly organized, detail-driven, and motivated by connecting people with purpose.