About the role
We are searching for a driven and skillful Key Account Manager to work alongside and grow Halter’s corporate dairy customers in Victoria and South Australia. We’re looking for someone with dairy systems knowledge, commercial nous, X-factor communication skills, and the ability to drive change and communicate value.
You will be managing a portfolio of large corporate diary operations, from phase one rollout through to full-scale integration with Halter technology. You will be driving the success and growth of Halter within these accounts.
You’ll be an expert at building trusting relationships, identifying opportunities within a dairy farming system to add value, and enjoy driving the growth of the largest dairy businesses in Australia. You’ll thrive in high-pressure environments, using initiative to make results happen, often against the odds. You might find yourself in a boardroom assisting the negotiating of a million-dollar contract one day, reporting key KPI’s to a GM the next day, communicating opportunities and driving change with farm managers by Friday. You’ll masterfully navigate layers within these businesses, adjusting your communication at each level accordingly, to convey the right context and value to all parties. You’ll likely have deep extensive farming systems knowledge and have a natural ability to drive change on a property.
This isn’t a typical role. This is a high-stakes role, playing a critical role in Halter’s growth into the corporate segment in Victoria and South Australia.
Aside from jumping on the Halter roller coaster, you will be making a real-world impact, helping large scale dairy businesses transform how they operate to become more efficient and productive. You will build relationships across some of the most influential dairy businesses in Australia while working closely with senior leadership - Up for the challenge? Let’s talk.
This role is based in Victoria, frequent travel within Victoria and South Australia, and occasional travel to New Zealand is required as part of the position.
What your day could look like
- Corporate Customer Success: You’ll be embedded in the success of some of Halter’s largest and most strategic customers - ensuring our corporate dairy businesses realise full value from their investment. You’ll understand their goals and farm system deeply, help them embed Halter into daily operations, and surface impact across the business. Your efforts will directly influence execution, retention, expansion, and long-term growth.
- Strategic Account Management: You’ll build trusted, long-term relationships with farm teams, operational teams and executive stakeholders alike. You’ll know when to guide, when to challenge, and when to step in to unlock new value. This isn’t just about managing relationships - it’s about owning customer outcomes.
- Executive Engagement: In collaboration with the Corporate Sales Manager you will work directly with senior leaders, and multi-entity decision-makers. You’ll understand the organisational structure, surface strategic pain points, and partner with the Corporate Sales Manager to tailor solutions that move the needle. With the Corporate Sales Manager, you’ll also play a key role in supporting expansion and renewal conversations.
- Influencer & Network Management: You won’t stop with your customer. You’ll build relationships with rural professionals, consultants, and other industry influencers who shape opinion, success on farm and purchasing behaviour across your portfolio. You’ll be known and respected in the region as a trusted Halter advisor.
- Corporate Growth Strategy: You’ll collaborate with the VIC/SA/TAS Corporate Sales Manager to co-create account plans, drive territory expansion, and identify new revenue streams within your customer base. You’ll know your portfolio inside-out and play a key role in shaping how we grow our corporate presence in-market.
- Cross-functional Leadership: You’ll work closely with Halter’s product, support, and sales teams to champion your accounts internally. Whether it’s surfacing product feedback, coordinating training, or aligning on rollout strategy, you’ll be the glue that holds corporate relationships together and drives results.
- Forecasting & Planning: Alongside the Corporate Sales Manager, you’ll contribute to accurate revenue forecasting and strategic planning. You’ll bring rigour to account performance tracking and identify early signals of both risk and growth.
- Scalable Growth Initiatives: You’ll help evolve how we support and grow our largest customers. From refining account management strategies to building scalable playbooks, you’ll be part of the team shaping what great looks like as Halter scales globally.
Who are we looking for
- Enterprise experience - You’ve managed large, complex accounts and know how to drive growth over time. You’re comfortable navigating executive rooms, operational teams, farm teams, multiple stakeholders, and matrixed business structures.
- Customer centric - You’re relentlessly farmer-first: you anticipate needs, address problems early, and are accountable for continuously improving customer satisfaction.
- Industry fluency - You bring real experience in dairy production systems and know what success looks like on high performing dairy farms. You’re credible, informed, and customer-first.
- Strong commercial instincts - You don’t just nurture relationships; you find value, expand accounts, and deliver results.
- Team-first mindset - You collaborate across roles and functions to get the best outcome for the customer and the company.
- Autonomy & pace - You’re happy working independently in a fast-changing environment. You solve problems proactively and adjust quickly.
- Growth hunger - You’re looking to stretch yourself, take on more, and grow your career alongside a world-class commercial team.
- Travel-ready - You’ll regularly be out with customers; being in the room, the paddock, or the boardroom when it counts. Expected travel up to 50% of the time.
