Digital Exceptions Specialist
•Abclegalservices· 6h
✨ Other⏰ Full-time📈 Mid Level💰 $31k-35k🇺🇸 USA
6h ago
Hippocratic Ai·27 days ago
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
We are seeking a Patient Access Evaluator to review and assess patient-facing Voice AI interactions focused on benefits navigation, coverage explanations, affordability, and access next steps. In this contractor role, you will listen to and interact with AI-led calls and evaluate whether the agent provides accurate, clear, and helpful guidance aligned with real-world patient access workflows.
This role is ideal for someone with hands-on experience in patient access, benefits investigation, reimbursement support, or financial navigation, who is comfortable making judgment calls on insurance-related conversations and holding AI-driven interactions to the same standard as an experienced human access specialist.
You’ll work on a flexible schedule, typically averaging 10–20 hours per week, reviewing calls and documenting structured feedback using predefined evaluation criteria.
Listen to and evaluate Voice AI calls related to insurance coverage, benefits explanations, prior authorization basics, affordability, and access next steps.
Assess accuracy, clarity, tone, and appropriate escalation handling.
Identify misinformation, patient confusion, or incomplete guidance related to benefits or access.
Score calls using defined rubrics and provide clear, actionable feedback.
Flag potential risks impacting patient understanding, access, or follow-through.
Must-Have:
2–5+ years of experience in patient access, benefits investigation, reimbursement support, or financial navigation.
Direct experience communicating with patients about insurance coverage, benefits, or affordability.
Strong written and verbal communication skills.
Ability to make clear, precise judgment calls when evaluating AI performance.
Fluency in English.
Reliable access to a computer and high-speed internet.
Nice-to-Have:
Experience supporting specialty therapies or complex benefit structures.
Familiarity with hub services, patient support programs, or access-related call workflows.
Experience using access or reimbursement tools (e.g., CRMs, hub platforms, call review systems).
Fluency in an additional language.
Exposure to digital health or AI-enabled support tools.
Join us and help build the future of safe, life-changing AI in healthcare. There’s never been a more exciting moment to make an impact.
Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.