Payment Operations Associate

About HitPay

HitPay is a full-stack payments infrastructure platform for growing businesses in APAC. Headquartered in Singapore and regulated by central banks across Southeast Asia, we enable over 20,000 SMBs to accept online and in-person payments through local methods that their customers trust. From real-time payment schemes to e-wallets and credit card terminals, HitPay is transforming how Southeast Asia pays.

Role Overview

We are looking for a detail-oriented operations professional to support payment method onboarding. This role is primarily focused on managing the end-to-end onboarding process for payment methods, including documentation submission to partners, coordinating feedback and appeals, and acting as the key liaison between clients and payment partners. This will be a 1 year contract role with the possibility to extend based on business needs.

Key Responsibilities

Payment Method Onboarding

• Manage payment method onboarding applications from submission to approval.

• Conduct initial screening of applications and supporting documents to ensure completeness and compliance.

• Submit onboarding details and documentation to payment partners accurately and in a timely manner.

Partner & Client Coordination

• Serve as the main point of contact between payment partners and clients during the onboarding process.

• Communicate application statuses, feedback, rejections, and required follow-ups clearly to clients.

• Coordinate reapplications and appeals by gathering additional information and clarifications requested by partners.

Data Tracking & Reporting

• Maintain accurate onboarding trackers and partner submission records.

• Use Excel (including formulas) to track application statuses, partner feedback, and turnaround times.

• Ensure data consistency across internal records and partner responses.

Process Support & Improvement

• Identify recurring rejection reasons or bottlenecks and suggest process improvements.

• Support ad-hoc operational tasks related to payment method onboarding and partner management.

Qualifications

• Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent practical experience).

• Experience in payment operations, onboarding, compliance, or partner-facing roles is a strong advantage.

• Strong proficiency in Excel, including formulas, data tracking, and basic analysis.

• High attention to detail and ability to manage multiple onboarding cases simultaneously.

• Clear and professional communication skills for working with both external partners and clients.

• Organized, proactive, and comfortable working with structured processes and deadlines.