Sales Operations Manager

Sales Operations Manager

Location: US Remote

Reports To: VP, Sales

Salary Range: $150,000 - $180,000 Annually

Position Summary

We are seeking a detail-oriented and strategic Sales Operations Manager to join our growing team. This role will be instrumental in enabling our sales organization to perform at its best by improving processes, optimizing tools, analyzing data, and ensuring cross-functional alignment. You’ll serve as the backbone of the sales team — removing friction, improving visibility, and helping leadership make informed decisions.

Key Responsibilities

• Sales Process Optimization
• Evaluate, refine, and document sales workflows to ensure efficiency and consistency.
• Identify bottlenecks and implement solutions to shorten the sales cycle.
• Partner with leadership to design and roll out scalable processes as the organization grows.

• Manage and maintain document and process integrity (e.g. Sharepoint)

• CRM Administration & Data Quality
• Own day-to-day management and optimization of the CRM system (Salesforce).
• Ensure pipeline accuracy, data integrity, and adoption across all sales teams.

• Reporting, Forecasting & Analytics
• Build and maintain dashboards for leadership to track KPIs, pipeline health, and performance.
• Support quarterly and annual forecasting processes with data-driven insights.
• Conduct win/loss analysis and trend reporting to inform strategic planning.
• Sales Enablement & Training
• Support onboarding of new sales hires with process training and tool setup.
• Develop training guides, playbooks, and resources to drive consistency across the team.
• Act as a subject matter expert for sales tools and processes.
• Cross-Functional Alignment
• Collaborate with Marketing to ensure lead management, campaign tracking, and attribution are seamless.
• Partner with Finance on sales compensation tracking, quota setting, and revenue reconciliation.
• Work with Execution & Delivery team and Operations to align handoffs and customer lifecycle processes.
• Technology & Tool Management
• Evaluate, implement, and manage sales technology stack (automation, enrichment, enablement tools).
• Continuously identify opportunities to streamline workflows through automation and integrations.
• Strategic Projects & Support
• Provide ad hoc analysis and insights to support sales strategy initiatives.
• Lead or support special projects such as territory planning, account segmentation, or incentive design.
• Act as a trusted advisor to sales leadership on operational improvements.

Qualifications

• Bachelor’s degree in Business, Finance, Marketing, or related field (or equivalent experience).
• 5-10 years of experience in Sales Operations, Revenue Operations, or Business Operations.
• Strong proficiency with CRM systems (Salesforce).
• Advanced Excel/Google Sheets and data analysis skills; experience with BI tools (Tableau, Power BI, Looker) is a plus.
• Excellent communication skills with the ability to present insights clearly.
• Strong problem-solving mindset, highly organized, and detail oriented.

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.