Strategic Account Manager

What This Role Will Be Doing:

• Responsible for providing support for revenue generation sales activities and contractual renewal activities led by the VP of Strategic Accounts.
• Responsible for managing existing customer sponsor and stakeholder relationships, ensuring contract compliance, identifying growth opportunities, and enhancing the value delivered to our customers.
• Ensure that contracts, renewals, expansions, and statements of work are managed efficiently and in alignment with customer expectations.
• Identify opportunities for additional services and use cases within our existing customer base.
• Manage an annual quota by developing and maintaining a forecast and pipeline of customer opportunities.
• Coordinate and interface with internal departments to ensure internal alignment and delivery of high-quality products and services that meet the customer’s business needs.
• Follow the Strategic Account Management Playbook to execute value-based strategies and plans.
• Participate in regular account reviews with customers and partner cross functionally to develop associated action plans to support retention and growth of the Intradiem platform.
• Stay updated with industry trends, competitive landscapes, and market dynamics to identify new business opportunities and differentiate our solutions effectively.
• Travel up to 25%.
• Conduct all business in accordance with Intradiem’s policies and procedures.
• Perform all other duties as assigned.

Your Background:

• Bachelor’s degree required.
• 2-5 years of account management experience in SaaS contract center industry
• 2-5 years of contract negotiation experience.
• 2-5 years of contract negotiation experience with a SaaS company
• Effective verbal and written communication skills.
• Motivated, goal-oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
• Possesses a high degree of honesty, integrity and ability to maintain confidentiality.
• Organizational and follow-up skills, problem-solving, and analytical skills.
• Demonstrated ability to understand sales barriers and overcome hurdles to retain and close business.
• Demonstrated advanced sales, market research and business skills.
• A track record of success and results.
• Open-minded, love to learn, grow and improve every day.
• Cross-functional, team player – people like working with you.
• Self-motivated, confident, proactive, and highly organized.
• Experience with Salesforce CRM required.
• Proficiency in Microsoft Excel, PowerPoint, Salesforce, and other relevant technologies that support contract management and quoting processes.
• Strong financial acumen and experience in negotiating contracts to support sales objectives.