ISTA Personnel Solutions South Africa - we are a global BPO company, recruiting on behalf of our USA client – who is a provider of in-home Physical Therapy (PT), Occupational Therapy (OT), and Nurse Practitioner (NP) services.
We are seeking a dedicated and empathetic Client Therapy Coordinator who will play a vital role in facilitating a smooth, personalized experience to their clients. In this role, you will be responsible for thoughtfully matching clients with the most suited therapist based on their clinical needs and individual preferences.
This position is well-suited for individuals with a background in healthcare or homecare, coupled with strong coordination and customer service skills.
PLEASE NOTE:
- Working Hours: This role requires you to work USA hours Mon - Fri from 9am to 6pm EST (15h00pm to 24h00am South African time. These working hours are subject to change depending on daylight savings and/or the operational requirements of the company.)
- Work Environment: This is a remote working role
- Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
- Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
Key Responsibilities:
- Engage with clients and therapists via phone and email to support therapist-client pairing
- Understand client needs and preferences to make appropriate therapist matches
- Update and maintain accurate records in scheduling and tracking systems
- Provide responsive, empathetic customer service to clients and therapists
- Communicate effectively with U.S.-based supervisors and remote team members
