Virtual Travel Assistant – Booking & Customer Care
•Destinationknot· 13h
🎧 Support⏰ Full-time🌱 Entry Level💰 $25k-75k🇺🇸 Washington, USA
13h ago
Ixllearning·26 days ago
IXL Learning, developer of personalised learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications. This role is a key part of that mission, blending customer support with proactive account management to foster strong, long-term relationships and drive customer retention. #LI-TL2
In this role, you will serve as a trusted partner to schools across Australia by delivering proactive account management, hands-on implementation support, and exceptional customer service. You will work directly with teachers and school leaders, clearly communicating our solutions, addressing questions, and ensuring a seamless experience from initial rollout to long-term success. #LI-REMOTE
As the primary point of contact for your assigned schools, you will monitor engagement, uncover opportunities to deepen usage, and drive satisfaction that supports our strong 85% renewal rate and contributes to our remarkable 100% year-over-year growth in Australia. You will also collaborate closely with our sales, account management, professional learning, engineering, and product design teams to provide valuable customer insights to help shape ongoing product improvements and enhance the overall experience for educators nationwide.
This is a full-time remote position for candidates living in Sydney NSW, Australia. #LI-SYDNEY
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer.