This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.
We are seeking a Customer Success Manager to drive exceptional experiences for clients while supporting business growth. In this role, you will guide customers from onboarding to renewal, ensuring they maximize the value of the platform and achieve their goals. You will act as a trusted advisor, advocate for customer needs, and collaborate across internal teams to improve product offerings and service delivery. This is a high-impact position that combines strategic thinking, relationship management, and operational execution. You will influence retention, engagement, and revenue growth while shaping the future of the Customer Success function. The role offers autonomy, cross-functional collaboration, and the opportunity to make a tangible difference in customer outcomes.
Accountabilities:
- Build and maintain strong, trusted relationships with customers, ensuring satisfaction with products and services.
- Serve as the primary point of contact for customer inquiries, resolving issues efficiently and effectively.
- Conduct regular check-ins to assess needs, identify growth opportunities, and proactively manage retention and renewals.
- Provide product training and support to help clients maximize ROI.
- Collect and communicate client feedback to internal teams to enhance the overall customer experience.
- Maintain detailed records of interactions to ensure seamless communication and prevent redundancy.
- Collaborate with cross-functional teams, including Clinical Operations, Engineering, Marketing, and Sales, to improve processes and customer outcomes.
Requirements:
- 3–5+ years of experience in Customer Success within a fast-paced SaaS environment.
- Strong proficiency with systems such as HubSpot, Notion, G-Suite, and Chargebee.
- Excellent communication and interpersonal skills, capable of representing the company in key meetings and events.
- Proven track record of driving customer retention and revenue expansion.
- Self-motivated, adaptable, and able to work independently in a remote environment across multiple time zones.
- Ability to identify risks to retention and proactively implement solutions.
- Passion for customer satisfaction, problem-solving, and collaborative team success.
- Bachelor’s degree or equivalent experience preferred; strong professional judgment and initiative.
Benefits:
- 100% Silver Plan + full medical coverage.
- Dental and vision coverage.
- 401(k) plan and life insurance.
- Access to primary care membership.
- Unlimited PTO and flexible remote-first culture.
- MacBook and necessary equipment provided.
- Home office setup stipend.
- Mentorship opportunities.
- Competitive equity package.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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