This position is posted by Jobgether on behalf of a partner company. We are currently looking for a CX Digital Success Manager in United States.
This role is responsible for shaping and executing a digital-first customer success strategy that drives adoption, retention, and expansion at scale. You will design automated, data-driven programs and orchestrate multi-channel campaigns to deliver seamless customer experiences across mid-market and high-volume segments. The position requires a balance of strategic thinking and hands-on execution, using advanced customer success platforms and marketing automation tools to guide customers through their lifecycle. You will leverage data and analytics to continuously optimize programs, measure impact, and drive meaningful outcomes, while partnering cross-functionally to align initiatives with business goals. This is a high-visibility role with the opportunity to innovate, scale programs, and deliver measurable customer success at a portfolio level.
Accountabilities
- Build and implement a comprehensive digital customer success strategy to improve product adoption, retention, and NRR/GRR metrics
- Develop automated engagement programs across email, in-app messaging, webinars, and digital workshops to create personalized experiences at scale
- Integrate customer success platforms with marketing automation tools to orchestrate lifecycle campaigns and establish feedback loops for continuous improvement
- Define success metrics, reporting frameworks, and early warning systems to identify at-risk accounts and opportunities for expansion
- Create scalable content and enablement programs including knowledge base articles, video tutorials, and user communities
- Collaborate cross-functionally with Marketing, Product, Sales, and Customer Success teams to ensure cohesive customer journeys and optimal program outcomes
- Continuously analyze program effectiveness using data, and provide actionable insights to stakeholders to inform decision-making
Requirements
- 5+ years of experience in customer success, including at least 2 years in digital or scaled customer success programs in B2B SaaS or enterprise software
- Hands-on expertise with customer success platforms (e.g., Totango, Gainsight) including journey orchestration, health scoring, and analytics
- Experience with marketing automation tools (e.g., Marketo, Pardot), campaign design, email automation, and CRM integration
- Strong analytical skills with the ability to segment customers based on behavior, product usage, and firmographics, and translate insights into actionable strategies
- Proven track record of measurable results: improved adoption, retention, expansion, or customer satisfaction metrics
- Excellent communication and collaboration skills to work cross-functionally and influence executive stakeholders
- Preferred: experience in enterprise software, database, or infrastructure technology, and familiarity with technical buyer personas or PostgreSQL ecosystems
Benefits
- Competitive salary and performance-based incentives
- Flexible work environment with remote-first options
- Comprehensive health, dental, and vision coverage
- Paid time off, including wellness initiatives and volunteer days
- Opportunities for professional development, mentorship, and career growth
- Supportive, inclusive, and collaborative company culture focused on work-life balance
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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