Senior Enterprise Customer Success Manager
•Frontify· 1d
🎧 Support⏰ Full-time⭐ Senior💰 $140k-150k🇺🇸 New York, USA
1d ago
Keyfactorinc·1 day ago
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Senior Solutions Engineer
Location: United States; Remote, CST or EST preferred
Experience: Senior
Job Function: Solutions Engineering
Employment Type: Full Time
Industry: Computer and Network Security
About the position
Our Solutions Engineers are our technical experts on our sales team, and are focused on demonstrating how our products can meet all of our customer’s needs. The candidate will possess a drive to join a world class leader in innovation and best practices that is leading its category. Our team provides detailed technical guidance and sets up customers for success early on. We’re looking for experienced, enthusiastic, and hands-on engineers who can rapidly learn Keyfactor value proposition and translate it to use cases across many market verticals such as Medical Services, Manufacturing, and Financial Services as well as the Fortune 2000. Working alongside the Integration Engineers, and Sales Directors, you’ll work in our ‘One Team’ culture to design solutions and align our capabilities based on our prospects needs.
The position is based in the United States. Applicants must hold US citizen or US permanent resident status.
Responsibilities
• Lead technical discussions with key clients, understanding their requirements and challenges, and providing advanced technical solutions that align with their business objectives.
• Drive solution development for key accounts, ensuring that solutions are tailored to meet specific customer needs and are technically robust.
• Provide advanced technical guidance and expertise to both internal teams and clients, serving as a subject matter expert in the field.
• Contribute to strategic sales initiatives by leveraging deep product knowledge and understanding of customer needs to support the development of effective sales strategies.
• Collaborate cross-functionally with product management, engineering, and other teams to ensure alignment between customer requirements and product capabilities
• Stay updated on industry trends, emerging technologies, and competitor offerings to provide insights and recommendations for product enhancement and innovation.
• Act as a trusted advisor to clients, building strong relationships based on technical expertise, reliability, and a commitment to delivering value-added solutions.
• Mentor and coach junior team members, sharing knowledge and best practices to help them develop their technical skills and advance in their careers.
• Participate in product testing and feedback to provide meaningful, actionable feedback to improve product quality and user experience.
Skills and Qualification
• Bachelor's degree or equivalent experience
• Extensive experience in leading technical discussions and solution development for key accounts.
• Demonstrated ability to contribute to strategic sales initiatives and mentor junior team members.
•Strategic thinking to contribute to the development of sales strategies and initiatives.
• Mentorship skills to support the growth and development of junior team members.
• Adaptability to handle evolving market dynamics and customer needs.
• Ability to independently drive large customer meetings (onsite and virtual) to develop and document a recommended architecture and deployment roadmap.
• Familiarity with enterprise software, identity, and security solutions as well as networking fundamentals like Exchange, Active Directory, PKI, Digital Certificates, DNS, Firewalls, Load Balancers, Azure, AWS, and GCP
• Security certifications (CISSP etc.) a plus
• Experience with cloud-based environments such as Azure, AWS and/or Google Cloud.
Travel Expectations: Up to 25%
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.