Lead Business Operations Program Manager, EPAD
•Thumbtack· 3h
📦 Product⏰ Full-time🎯 Lead / Principal💰 $212k-260k🇺🇸 USA
3h ago
Kraken.Com·22 days ago
Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.
What makes us different?
Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.
Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.
As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.
Become a Krakenite and build the future of crypto!
The Growth team is responsible for building seamless, engaging client journeys that drive activation and adoption. Within this team, you will lead strategy and execution for onboarding and verification experiences across consumer, business, and institutional clients.
We’re looking for a Senior Product Manager who can think strategically, influence cross-functional stakeholders, and deliver regulatory-compliant, high-performing solutions at scale. You’ll own a critical part of our growth funnel and set the direction for onboarding globally.
Define and own the onboarding product strategy for Kraken’s Consumer, Business, and Institutional segments
Champion client-centric design, using feedback and research to refine experiences and deliver continuous improvement
Scale identity verification solutions that meet diverse regulatory and geographical requirements, balancing compliance with exceptional user experience
Reimagine KYC and verification as rewarding progress moments that celebrate clients unlocking new products like Futures, Margin, or Kraken Pro.
Partner with Legal, Compliance, Fraud, and Regional Ops teams to anticipate regulatory changes and embed them into scalable processes
Lead vendor strategy: assess, integrate, and optimize ID verification vendors to drive efficiency and innovation
Leverage data at scale: define success metrics, analyze bottlenecks, and drive measurable improvements in activation and conversion rates
Influence senior stakeholders with product strategy narratives, business cases, and roadmap priorities
Foster cross-team alignment, ensuring onboarding solutions enable growth across marketing, compliance, and operations
Stay ahead of the curve by anticipating regulatory shifts and emerging technologies in crypto onboarding and KYC
5+ years of product management experience, including 2+ years focused on onboarding, identity verification, compliance, or regulated workflows
Proven track record of owning strategy and delivering high-impact products in complex, regulated environments
Deep knowledge of KYC/AML and crypto regulations, with ability to translate requirements into scalable product solutions
Experience leading vendor evaluations, integrations, and performance management
Advanced data fluency: defining success metrics, prioritizing roadmap investments, and correlating improvements with business impact
Excellent stakeholder management and communication skills, including writing PRDs, strategy docs, and product vision narratives
Demonstrated ability to influence across functions and geographies to drive alignment and execution
Passion for Bitcoin and crypto, with a strong belief in Kraken’s mission of accelerating global adoption
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Stay in the know