WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 23 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
Position Summary
The Director of Revenue & Inventory Management is accountable for maximizing Net Ticket Revenue (NTR) and occupancy across Lindblad Expeditions’ global fleet. This leader oversees pricing execution, inventory controls, and revenue forecasting. Working cross-functionally with Sales, Marketing, Deployment, Finance, and Operations, the Director will establish a world-class revenue management discipline.
KEY RESPONSIBILITIES
- Lead day-to-day pricing and inventory decisions for voyages to optimize paid occupancy, yield, and NTR.
- Develop, implement, and continuously refine revenue management strategies aligned to brand positioning and business goals.
- Partner with Marketing and Sales to design promotions, campaigns, and pricing levers that drive both demand and profitability.
- Ensure compliance with international pricing, tax, and consumer protection regulations.
- Manage inventory allocation across voyages, products, and guest segments to maximize utilization.
- Balance tactical pricing needs with long-term brand value, guest satisfaction, and market competitiveness.
- Partner with Deployment and Operations to support strategic decisions around itinerary planning, redeployments, and capacity adjustments.
- Own monthly, quarterly, and annual revenue forecasts (NTR, occupancy, yield, per-diem metrics) across all markets.
- Monitor booking pace, demand curves, and forecast variance; identify risks and opportunities proactively.
- Leverage RMS tools, data science, and statistical modeling to enhance forecast accuracy and decision-making.
- Lead and mentor a high-performing team of managers and analysts in pricing, inventory, and forecasting.
- Drive adoption of best practices, governance, and process discipline across the revenue management team.
- Partner with IT, Data/Analytics, and Finance to enhance forecasting, automation and decision support tools.
- Align with Sales, Marketing, and Contact Center to ensure consistency of pricing, offers, and messaging.
- Partner with Finance on budget planning, upside/downside scenario modeling, and performance reporting.
- Engage with Operations and Guest Experience teams to ensure pricing decisions enhance guest satisfaction.
KEY QUALIFICATIONS
- Bachelor’s degree in Business, Economics, Finance, or related field (MBA or advanced degree preferred).
- 8–12+ years of progressive revenue management experience, preferably in travel, hospitality, or cruise.
- Proven track record leading pricing and inventory optimization at scale.
- Strong analytical and forecasting skills; comfort with RMS systems, BI dashboards, and statistical tools.
- Demonstrated leadership and team-building capabilities in a fast-paced, cross-functional environment.
- Excellent communication and influence skills; ability to translate data into actionable commercial strategies.
- Proficiency in building and interpreting dashboards in Power BI for revenue, pricing, and inventory insights.
- Hands-on knowledge of Seaware Reservations and Inventory Management System preferred.
- Exceptional organizational, planning and decision making skills.
- Ability to translate complex data into clear commercial strategies and actionable insights.
- Team development, retention, and adoption of best practices.
- Must work hybrid 3-days a week in our Seattle office.
DISCLAIMER STATEMENT:
This job description is intended only to describe the general nature and level of work being performed by an employee in this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills or abilities required or persons so classified or assigned.
