This role is based out of Bangalore / Mumbai / Gurgaon
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
Join us in changing the way the world works. The Customer Success team are trusted advisers to our customers with a core focus on helping customers realize value with their LinkedIn solutions. LinkedIn Talent Solutions empowers HR teams globally to hire, nurture and grow their talent teams by connecting our intelligence of the world of work and professionals to companies’ hiring and learning goals.
Your role will be to lead a team of high performing Customer Success Managers in the delivery of post-sale implementation and advisory services across learning clients in India
In this role, you will work in close coordination with sales, internal stakeholders such product, project managers and service delivery teams across LinkedIn. You and your team will also have responsibility for increasing customer engagement and driving new product adoption in existing accounts.
Responsibilities:
- Lead a team of CSMs in delivering post-sale advisory and consultative services to our talent solutions customers.
- Hire and develop individual contributors and design programs to develop and transform our team's talent and vision.
- Demonstrate leading with diversity, inclusion and belonging for self, teams, and stakeholders in an action-oriented manner.
- Provide the team with thought leadership, coaching, and constructive feedback through meaningful 1:1s, performance appraisals.
- Build and maintain a strong team through both external hiring and internal talent/skill development.
- Partner closely with sales leaders in prioritizing key initiatives to maximize customer success and support business goals.
- Drive key customer engagements and becomes a go-to leader for executive customer conversations.
- Utilize LinkedIn, client, and other data to derive insights and use these to ensure that team goals related to implementation, account improvement, and new product rollouts are tracked and achieved.
- Effectively communicate initiative's impact to key stakeholders
Basic Qualifications:
- 8+ years of overall experience in customer success, Account Manager, consulting, or similar role within the SaaS space along with People Management within a similar region
- Bachelor's degree in related field
Preferred Qualifications:
- Experience in the SAAS/HR industry is preferred.
- Excellent organization, project management, and time management skills
- Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint
- Is well versed with basic principles of diversity, inclusion and allyship and is keen to be a lifelong learner in this area.
- Self-starter and purpose-driven, thriving in a fast-paced and demanding environment.
- Strong ability to derive insight from data and build actionable strategies based on analysis.
- Excellent consulting, discovery, listening, and communication skills, demonstrated by the ability to establish working relationships at all levels at the client side, including C-level.
- Excellent verbal and written communication skills.
- Demonstrates creativity and innovation in approaching problems and can rally teams behind solving complex problems and managing key projects to move the business forward.
- Excellent analytical, problem-solving, and decision-making skills, applied with a solution-focused attitude.
Suggested Skills :
- Customer Success Consulting & Business Acumen
- People Management & Change Management
- Stakeholder Management & Executive Communication
- Operational Excellence & Execution
- Problem Solving & Complexity Management
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
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