Client Services Administrator

Reports to: SVP, Director of Operations

Employment Type: Full-time / Onsite

Location: Lee County

WHO WE ARE

Our client, the Florida Trust, is not your typical financial institution. They’re an independent trust company built on relationships, not transactions. Their mission is to help individuals and families preserve and grow their wealth with integrity, transparency, and a deeply personal touch. They serve clients across Southwest Florida and beyond, offering investment management, trust, and estate services with a boutique feel and institutional strength. Their team is close-knit, community-minded, and committed to doing right by their clients—and each other.

WHAT YOU’LL DO

The Client Services Administrator coordinates the various administrative and operational duties

necessary to manage trust and investment account relationships.

Client & Account Management

• Build and maintain relationships with clients and their professional advisors.

• Maintain accounts using trust accounting software.

• Prepare new account paperwork and resolve discrepancies with clients and colleagues.

• Set up disbursements, process cash additions, and monitor cash balances.

Operations & Compliance

• Perform trust administration services based on client needs and account types.

• Ensure timely execution of duties in coordination with back-office personnel.

• Satisfy ongoing compliance requirements across accounts and relationships.

• Assist with annual regulatory and external audits, as well as internal procedural audits.

• Support tax reporting processes in collaboration with colleagues.

Reporting & Technical Proficiency

• Review daily reports related to cash activity and exception reporting.

• Maintain working knowledge of trust accounting principles.

• Stay proficient in trust accounting and management software, as well as word

processing and spreadsheet tools.

WHAT WE’RE LOOKING FOR

Must-Haves:

• Bachelor’s degree and/or equivalent experience required

• 3-5 years of experience working directly with high-net-worth clients

• Proficiency with Adobe and Excel

• Heightened attention to detail and ability to focus on several tasks at once

• Strong interpersonal skills

Nice-to-Haves:

• Understanding of concepts, principles, and practices of fiduciary law is preferred

WHY YOU’LL LOVE WORKING HERE

Working here feels like being part of something meaningful. We believe in professionalism

without pretense, and we treat our team like the valuable people they are—not just job titles.

You’ll be surrounded by smart, kind, and driven colleagues who care deeply about their work

and the people they serve.

• Health & Wellness: 90% employer-paid medical coverage. Dental and vision plans available at

employee cost.

• Financial Benefits: Employer-supported 401(k) safe harbor contribution and Employee Stock

Ownership Plan (ESOP).

• Work-Life Balance: Generous PTO, paid holidays, hybrid policy, and a supportive team culture.

• Wellbeing: Access to mental health resources and wellness initiatives.

• Culture: We host annual team events, community involvement opportunities, and foster a

respectful, inclusive workplace.