Senior Project Manager (Public Safety)

Mark43’s mission is to empower communities and their governments with modern technologies that enhance public safety and improve the quality of life for all. We build powerful, scalable, and intuitive software that sets a new standard for the tools first responders rely on every day. Because our users come from a broad range of backgrounds and communities, we are deeply committed to embracing diversity of thought and experience within our team.

We are seeking a Project/Program Manager (PM) to join our Professional Services organization. In this customer-facing role, you’ll report directly to the Vice President of the PMO team and play a critical part in delivering Mark43’s software to public safety agencies across the country. You’ll manage a portfolio of implementation efforts, helping bring mission-critical technology online in partnership with police, fire, EMS, and related agencies.

This role blends technical execution with relationship management. You'll support the planning, governance, and coordination of complex deployments while ensuring customers feel heard, supported, and set up for long-term success.

What You’ll Do

As a PM at Mark43, you will:

• Develop tools, processes, and approaches to manage a portfolio of public safety software deployments.
• Coordinate internal teams, customer stakeholders, and third-party resources to drive implementation success.
• Work cross-functionally to ensure each team delivers on project-specific responsibilities.
• Manage scope, schedule, and financials to ensure deployments stay on track and within budget.
• Build and maintain project plans, schedules, and documentation to monitor deliverables, track risks, and report progress.
• Establish and execute mitigation plans to proactively address potential challenges.
• Contribute to the standardization of PM tools and processes for use across multiple deployments.
• Collaborate closely with agency leadership and internal stakeholders to align priorities and resolve issues.

Who You Are

You might be a great fit for the PM role if you:

• Hold a PMP certification or are actively working toward one.
• Have 3 to 4 years of PM experience, ideally in both customer-facing and internal coordination contexts.
• Have led or contributed to cloud software implementations, especially in regulated or mission-critical environments.
• Are comfortable with Agile and Waterfall methodologies and know how to adapt between them as needed.
• Have experience creating and refining PM processes and frameworks from the ground up.
• Are comfortable building trackers and analytical reports to support operational oversight.
• Have excellent attention to detail and operate with minimal oversight.
• Have experience creating standard PM documents, from risk registers to governance charters.
• Communicate clearly and concisely, especially when translating technical or complex information for diverse audiences.
• Work well with others and know how to manage competing priorities in high-stakes environments.
• Are proficient with PowerPoint, Excel, Microsoft Project, and/or other project planning tools.

Why You’ll Thrive at Mark43

People who succeed on the PMO team tend to:

• Stay humble, open, and curious. You understand there’s rarely one right answer and are open to different viewpoints, especially in a mission-driven space like public safety.
• Listen actively and empathetically. You engage with purpose, ask thoughtful follow-ups, and seek to understand the needs of both your teammates and your customers.
• Collaborate enthusiastically. You believe the best solutions come from inclusive, cross-functional teamwork and knowledge sharing.
• Act as a true team player. You put the success of the group and customer outcomes ahead of individual recognition.
• Adapt to ambiguity. You’re comfortable working through evolving requirements, knowing that in public safety, agility and composure are key.