Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading ride-sharing platform, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about the ride-sharing industry and enjoy helping customers with their inquiries. As a customer service representative, you will assist users in navigating the platform, addressing their concerns, and providing exceptional service in Dutch.
Key Responsibilities
- Manage customer inquiries related to ride-sharing services, account management, and bookings via phone, email, and chat in Dutch.
- Provide information regarding pricing, promotions, and service areas.
- Assist customers with issues related to ride requests, cancellations, and payment processes.
- Resolve complaints and concerns efficiently, ensuring a positive user experience.
- Document all customer interactions accurately in the CRM system for efficient follow-up.
- Collaborate with internal teams to improve service quality and address customer feedback.
- Stay informed about local regulations and service updates to provide accurate information to users.
Requirements
- Fluency in Dutch (both written and spoken) is essential; knowledge of English is a plus.
- Experience in customer service, preferably in the ride-sharing or tech industry.
- Strong communication skills and a customer-oriented approach.
- Excellent problem-solving abilities and adaptability in a dynamic environment.
- Capability to manage multiple inquiries simultaneously while maintaining service quality.
- Familiarity with CRM software and customer support tools is an advantage.
- Willingness to relocate to Greece and work flexible hours, including evenings and weekends as needed.
Benefits
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More...
