Front Office Manager

We are seeking an experienced, professional, and enthusiastic Front Office Manager to lead the Front Office team for the pre-opening and launch of Tivoli Bilaj Al Jazayer Bahrain Resort and Avani Bilaj Al Jazayer Bahrain Resort.

As Front Office Manager, you will play a key role in shaping the guest journey from the very first moment. Your leadership, attention to detail, and passion for service excellence will set the tone for exceptional guest experiences while building and guiding a high-performing front office team.

Key Responsibilities

• Deliver an outstanding guest arrival and departure experience, ensuring service excellence and adherence to brand and operational standards.

• Personally welcome guests, oversee check-in and check-out processes, and ensure guests are comfortably settled.

• Lead, coach, and support the Front Office team to consistently deliver warm, professional, and personalized service.

• Maintain clear, professional, and open communication with guests to assist with inquiries, reservations, and special requests.

• Ensure all daily front office tasks, reports, and procedures are completed accurately and on time.

• Handle guest feedback, concerns, and complaints promptly and professionally, ensuring effective resolution and guest satisfaction.

• Maintain accurate guest accounts and oversee daily front office reporting and cash handling procedures.

• Prepare and manage team rosters efficiently to align with operational needs and budget requirements.

• Support the Hotel Manager during the pre-opening phase, including recruitment, training, and onboarding of front office team members.

This role is ideal for a hands-on leader who thrives in a pre-opening environment and is passionate about creating memorable guest experiences from day one.

To be successful in this role you will have:

• Minimum 2+ years of experience at a manager level within a hotel environment
• Exceptional people management skills, with the ability to lead and motivate a diverse team
• Excellent written and verbal communication skills.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting
• A passion for delivering exceptional, proactive customer service.
• Excellent written and verbal communication skills
• Availability to work a variety of shifts, including weekends and public holidays if required. 

Join our positive and vibrant team and be rewarded with these team benefits:  

• Highly competitive salary
• 50% discounts on accommodation across all Minor Hotel brands
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands  

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.