The People Operations Manager is responsible for ensuring our people processes, systems and policies run smoothly, efficiently and at scale. This role owns the end-to-end employee lifecycle, drives operational excellence across the People function, and partners closely with Talent, People Partners, Finance and wider business stakeholders to deliver an exceptional employee experience.
What you'll do
- Operational Excellence & Process Ownership
- Own and optimise the end-to-end People lifecycle processes (onboarding, offboarding, changes, probations, contract changes, references, etc.).
- Lead ongoing process improvement initiatives
- Ensure all compliance requirements and regulatory expectations (i.e. SMCR) are met.
- Review and evolve internal People workflows ensuring they are scalable, simple, and employee-centric.
- Maintain robust documentation and knowledge bases for all People Ops processes.
- Partner closely with Finance and Payroll to ensure accurate, timely data flows and strengthen end-to-end pay-related processes.
- People Technology & Data
- Act as system expert for HRIS (HiBob) and related People Tech (ATS, performance systems, integrations).
- Drive adoption, optimisation and cross-system integrations to improve automation and data accuracy.
- Partner with Finance, Payroll and the wider People team to ensure data integrity across all systems.
- Support development of People dashboards, reporting and insights that improve decision-making.
- Employee Experience & Service Delivery
- Oversee the People inbox/service desk and ensure timely, high-quality support to employees and managers.
- Lead People Operations service delivery, identifying bottlenecks and proactively improving turnaround times.
- Ensure onboarding and offboarding experiences are consistent, inclusive and aligned with our culture.
- Work with the Office Team to ensure a seamless operational experience for employees.
- Reward & Benefits
- Partner with Payroll and People Partners on the execution of pay cycles.
- Implement changes and updates made to our compensation and benefits structure.
- Monitor benefits take-up and keep up-to-date with external market trends.
- Collaborate with Reward on biannual salary benchmarking, develop recommendations on employee salary bands and update where appropriate in our compensation tool.
- People Team Collaboration
- Line manage and develop People Coordinator, fostering high performance and operational excellence.
- Act as a trusted partner to People and Talent Partners and wider organisation on People processes and policy interpretation.
- Support People Team initiatives, People Ops roadmap delivery and wider cultural/engagement initiatives.
- Contribute to broader People Team project work such
Who you are
- 5+ years’ experience as an owner in the People Operations space, ideally within a fast-paced scale-up or similar environment.
- You consider your skill level with excel/google sheets advanced
- You have a good level of core analytical skills
- Demonstrable experience owning and improving People processes at scale.
- Strong HRIS experience (HiBob preferred; experience with workflows, automations or integrations is a plus).
- Solid understanding of UK employment law, compliance requirements and best-practice People Ops governance.
- Experience managing or coaching junior team members.
Experience and skills
- Highly organised, process-driven and able to simplify complexity.
- A continuous improvement mindset with proven ability to streamline, automate and optimise workflows.
- Strong data literacy - comfortable working with reports, dashboards and People metrics.
- Excellent communication and stakeholder management skills.
- Thrives in a fast paced, evolving environment with shifting priorities.
- A proactive, low-ego team player who drives clarity and operational excellence and is keen to collaborate with other team members.
Our Commitment to DE&I:At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make.
We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential
Working Policy:We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.
Visa Sponsorship:At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.
Please read before you apply!Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.
By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally. We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.
If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email: [email protected]. If you would rather we did not keep your details on file, you can contact us at: [email protected] 