Work From Home Customer Experience Associate – Travel & Hotels
•Destinationknot· 22h
🎧 Support⏰ Full-time🌱 Entry Level💰 $25k-75k🇺🇸 Houston, USA
22h ago
Moneyherogroup·18 days ago
This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work visa sponsorship.
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.
The Finance team comprises dedicated professionals committed to shaping the financial health and success of the organization. Our team is characterized by expertise, diligence, and a shared goal of ensuring the financial well-being and sustainability of the company. Operating within a dynamic and collaborative environment, we provide diverse opportunities for growth and development in a regional setting. Join us to navigate intriguing financial challenges and contribute to the well-being of the organization every day.
You will be entitled to a competitive salary and attractive benefits, including:
MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong Kong customer base through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.
Key Responsibilities
- Promptly and accurately respond to customer inquiries via email, chat and phone platforms.
- Effectively resolve customer issues and complaints to ensure a positive customer experience.
- Provide clear and concise information about MoneyHero's products and services.
- Escalate complex inquiries or complaints to the appropriate department or supervisor.
- Maintain accurate records of customer interactions and inquiries.
- Adhere to company policies and procedures regarding customer service.
- Contribute to the development and improvement of customer service processes.
- Collaborate with team members to achieve department goals and objectives.
Qualifications
- Fluency in written and spoken Hong Kong's Cantonese is mandatory.
- Good written and verbal communication skills in English.
- Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
- Proficiency in using customer service software and tools.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent attention to detail and accuracy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Familiarity with Hong Kong’s financial services industry.
- Experience using Zendesk as ticketing tool
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