About MSF USA | Doctors Without Borders
Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.
MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.
Role Overview
The Global Rewards Project Manager is responsible for leading the implementation and delivery of MSF-USA’s contribution to the global Rewards Review. The role focuses on executing, coordinating, and operationalizing global frameworks and decisions within the US context.
This role serves as a project delivery lead, ensuring timelines, inputs, dependencies, stakeholder coordination, and implementation activities are managed effectively. The role is accountable for the implementation, coordination, delivery, and enablement of MSF-USA’s contribution to the global Rewards Review.
In MSF USA, this work is coordinated by the Global Rewards Project Manager, who serves as the entity's Rewards Focal Point. This includes participating in working groups and developing surveys and other content, such as the Global Grading Framework and Minimum Standards. At key decision-making moments for the project, the Global Rewards Project Manager will interact with the following stakeholders in MSF USA: the Director of International HR, the Director of People Operations, the Chief People Culture and Inclusion Officer, the Executive Director, and the Rewards team in the International Office.
Department Accountabilities
Organizational Culture & Create a Safe Space
Set and drive transparent goals, targets and ADEI&B initiatives that yield the most significant, scalable, quantifiable, and sustained impact for a more human-centered, engaged, and productive workplace; building a culture that fosters trust, collaboration high performance, respect, and belonging among diverse teams and peoples.
Performance Management & Talent Development
Develop and implement policies and processes that provide an integrated, structured approach to individual development planning, performance goal setting, performance feedback, and formal appraisal to meet business needs and to support individuals in realizing their potential. The review is done one time per year after which decisions are taken on whether the employee's pay should be changed or increased.
Employee Engagement
Create a workplace culture that is engaging and motivating for employees. This involves creating opportunities for employees to connect with each other, providing professional development opportunities, and creating a positive work environment.
Compliance and HR Operations
Execute and manage P&C operations using predetermined protocols and procedures to achieve specified operational performance standards.
Compensation & Benefits Review
Designed and administered compensation and benefits packages for staff. This includes setting salaries, providing health insurance and other benefits, and managing payroll.
Talent Acquisition
Fill permanent or temporary positions within an organization by attracting, shortlisting, selecting, hiring, appointing, and integrating the best-qualified candidates in a timely and cost-effective manner.
Payroll Administration
Carry out the payroll administration processes required to ensure that employees are paid correctly at the right time.
Roles Specific Outcomes
Implementation & Delivery
- Lead execution of MSF-USA’s implementation of global Rewards Review initiatives
- Coordinate preparation for implementation activities, including planning, sequencing, and delivery timelines.
- Track milestones, risks, dependencies, and constraints.
- Support integration of implementation activities into existing MSF-USA operational structures.
Stakeholder Coordination
- Act as the operational point of coordination between MSF-USA and international project counterparts.
- Coordinate internal contributors and subject matter experts.
- Facilitate structured working sessions and planning meetings.
- Support directors and managers in preparing implementation activities within their functional areas.
- Ensure timely and accurate flow of information between MSF-USA and international counterparts.
Change Enablement (Delivery-Focused)
- Support delivery of change management activities linked to Rewards implementation.
- Coordinate training sessions, briefings, and engagement forums.
- Support the development of guidance materials and operational tools.
- Enable leadership communication through structured materials and planning support.
Communication Execution
- Manage project-related communication flows, including updates, FAQs, briefings, and internal guidance.
- Prepare operational materials for staff and managers.
- Coordinate delivery of presentations, workshops, and briefings.
- Maintain internal project documentation and resources.
Project Infrastructure
- Maintain the master implementation plan.
- Track dependencies, milestones, and delivery risks.
- Coordinate data collection and input requests.
- Ensure timely submission of required information to international counterparts.
These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.
COMPLEXITY AND PROBLEM-SOLVING SKILLS
- Ability to manage multiple workstreams across functions.
- Ability to balance competing priorities and timelines.
- Ability to coordinate complex inputs across stakeholder groups.
- Ability to translate high-level frameworks into operational actions.
- Ability to resolve delivery barriers through structured problem-solving and escalation
| Behavioral Competencies
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different. People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs. Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges. Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them. RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs. Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way. PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals. Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input. Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing. Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating. SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions. Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness. Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately. Technical Competencies Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals. Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions. Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications. Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters. Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately. Organizational Insight
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.
Supervisory Responsibility This position holds no supervisory responsibilities for direct reports. Desired Qualifications & Experience
At a minimum, the Job Holder should possess: - Bachelor’s degree in Human Resources, Business Administration, Organizational Development, Project Management, Public Administration, or a related field, or an equivalent combination of education and experience.
- Minimum of 4–6 years of professional experience in project management, HR transformation, organizational change delivery, or large-scale program implementation.
- Demonstrated experience leading complex, multi-stakeholder projects with defined timelines, dependencies, and deliverables.
- Project management experience, including planning, execution, risk management, and delivery tracking; 2 years preferred.
- Experience working in matrixed organizations and coordinating cross-functional stakeholders.
- Demonstrated ability to translate high-level frameworks into operational implementation plans.
- Strong written and verbal communication skills, including experience preparing project documentation, briefings, and operational materials.
- Demonstrated ability to manage competing priorities and deliver against deadlines.
- Familiarity with HR systems, compensation frameworks, or organizational design initiatives preferred.
- Experience working in international or humanitarian organizations, MSF is preferred.
Travel Requirements
Must be able to travel as required for standard domestic and international business travel. Location
New York, NY (Hybrid)
This role is based in our New York office, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our DC or California offices.
Compensation
$88,822 to $133,233 annually; In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.
Please note that visa sponsorship will not be offered for this position
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Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.
We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at [email protected].
We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.
