Contract Operations Manager

The Manager – Contract Management is a key member of the Universal Products & Experiences (UP&E) team, responsible for overseeing the contract lifecycle across specific territories and/or product categories. This role reports to the Sr. Manager - Contract Management.

The Contract Management team works across functions and shepherds deals from the pitch phase all the way through final execution and payment. The team works closely with Category, Finance, Legal, Controllership and IT to streamline the deal process and assist where necessary to maintain an efficient deal workflow, from start to finish.  The ideal candidate is a proactive and detail oriented problem-solver who takes ownership of projects, who has some contract, licensing and/or data entry experience, and can manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Manage the full contract lifecycle—from deal memo through asset release and contract execution—while continuously refining processes and reporting to improve efficiency and control (including KPIs);
• Lead contract management for specific territories and/or product categories (as assigned), including conducting status meetings and communicating escalation points;
• Work closely with assigned Category team/s to ensure proper deal entry into CRM, compliance with deal guidelines, documentation and system updates to deals as they move toward full execution;
• Oversee customer creation and deal reconciliation in RSG to ensure accuracy for downstream processes;
• Deal reconciliation of fully-executed deals;
• Issue customs letters  and/or additional documents as appropriates for executed deals within the assigned territory/ies;
• Serve as a super-user for deal and revenue systems (RightsLogic/RSG), providing training and support to internal teams;
• Monitor and track contract renewals to ensure timely execution;
• Resolve accounting-related deal entry issues in coordination with Finance and Controllership;
• Develop and enhance reporting tools to provide actionable insights and support business decision-making;
• Contribute to ad hoc projects and operational initiatives, such as maintaining Licensing Guidelines and product approval tracking; and,
• Work closely with team Coordinators to accomplish timely completion of daily tasks tied to revenue stream, and ad hoc projects.

Basic Requirements: 

• Relevant work experience with Consumer Products, Games,  Publishing  businesses strongly desired
• Experience with a royalty-based business preferred
• Strong organizational skills and attention to detail
• Solid background with systems, policy setting, and processes
• Ability to produce accurate, fit-for-purpose reports from system data
• Advanced MS office skills
• Excellent data analytical skills

Desired Characteristics: 

• Previous experience with contract management systems preferred
• Strong communication & presentation skills

This position has been designated as hybrid, which currently requires contributing from the office a minimum of three days per week. Beginning February 2026, hybrid employees will be required to work from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].