Department: Enablement
Reports to: Director of Enablement
Location: US (supporting global teams across the US, UK, Canada and Australia) Remote
Description
We are seeking a Partner Enablement Manager to join our Enablement team. You will lead partner-facing training programs that help our ISV, ISO and technology partners understand our platform, position the right solutions and deliver successful customer outcomes.
You will work closely with Sales, Channel Marketing and our Partner Launch Team (PLM, Implementation) to create scalable curriculum and learning tracks for newly launched partners, accelerate time to value and drive adoption across our full platform.
Responsibilities
- Build and maintain a catalog of partner training webinars and virtual sessions that cover our core platform, value added services and best practices. Partner with Channel Marketing and our Partner Launch Team (PLM, Implementation) to create curriculum and tracks for newly launched partners that accelerate ramp and drive stickiness.
- Deliver engaging, demo focused training for ISVs, ISOs and other partner types. Drive full-platform, multi-product enablement sessions and hands-on workshops that deepen implementation readiness and use case expertise.
- Present at partner and industry events, including education tracks and booth conversations. Work with our program, marketing and sales teams on execution of partner programs, events and sales plays, including building playbooks and collateral that help partners sell effectively.
- Support strategic partner programs that may occasionally require evening or weekend sessions.
- Deliver tailored enablement sessions for high value partners based on requests from Channel Account Managers and Business Development. Ensure sessions are aligned to partner goals, readiness needs and next steps.
- Document training sessions and share clear follow up actions and insights with internal stakeholders. Provide crisp summaries and recommendations that improve future partner interactions.
- Collaborate with Sales, Marketing, Product and Support to align training with go to market and revenue priorities. Align with Product leaders on new product introductions and critical updates so partner readiness is built into launch plans.
- Gather feedback and basic engagement metrics to understand impact and improve programs. Report out on a regular cadence to key stakeholders with a strong analytical approach and crisp communication.
- Stay current on product updates and roadmap items to keep partner training accurate and relevant.
- This is not intended to be an exhaustive list of duties or responsibilities. At times, other duties may be assigned as needed.
Minimum requirements
- 4+ years of experience in partner enablement, channel sales, sales enablement, customer education, customer training or a similar role.
- Proven experience designing and delivering training for external audiences, including live sessions, virtual webinars and self-guided courses.
- Strong facilitation and communication skills with the ability to engage a wide range of audiences, including senior leadership, through live sessions and workshops.
- Ability to translate technical or complex concepts into clear, practical guidance for partners.
- Experience working cross-functionally with Sales, Marketing, Product, Implementation and Support to develop and execute plans in a fast-growth environment.
- Demonstrated program and project management skills, including prioritization, timelines and clear progress reporting while balancing multiple priorities.
- Comfort using data to measure outcomes, tell a clear story and recommend improvements.
- A lifelong learner and self-starter with the desire to grow in a fast-paced SaaS environment.
Preferred
- Experience in B2B payments, fintech or SaaS.
- Experience in a direct sales role in a B2B environment.
- Experience building partner onboarding tracks, delivery readiness programs or partner certification frameworks.
- Background in instructional design or adult learning principles.
- Experience representing a company at industry or partner events.
- Familiarity with tools such as an LMS, enablement content platforms and webinar tools.
Travel and schedule
- This role is fully remote. Travel is required throughout the year for partner and industry events.
- Flexibility for occasional weekend or evening sessions to support strategic partner programs.
Do you have a nontraditional background?
Do you feel like you have a slightly out-of-the-ordinary career path? Please do not feel like this should be a barrier to applying. We welcome varied backgrounds. Use the “Additional Info” box on our application to tell us more about your path.
About Us
We enable our partners with choice and challenge the one-size-fits-all approach. We are the platform that powers success, helping businesses push through boundaries so they can think about what is next.
We are not just built for the tech-savvy. We democratize modern payments across the full spectrum of commerce. We are all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens our company and we are committed to inclusion through ongoing discussion and regular measurement of inclusion and belonging.
Equal Opportunity
We are committed to providing equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetic information, age, disability, veteran status or any other basis protected by applicable law.
Please be aware that all offers of employment are subject to satisfactory background and financial checks.
Please also be aware that we do not operate a license for the sponsorship of candidates. We cannot process any application from individuals unable to provide evidence of their eligibility to commence work in the United States.
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