Senior Director, Clinical Operations & Practice

Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.

Job Overview:

Under the guidance of the Chief Care Delivery Operations Officer, the Senior Director of Clinical Operations & Practice is a strategic leadership role in Care Teams responsible for overseeing all aspects of Omada’s clinical operations (currently: CDCES, exercise specialists, on-call program, third party prescribing operations) including member outcomes & engagement, cost and employee engagement. This role will be the primary operating partner to the Clinical organization for strategically expanding clinical programming outlined in Omada’s 5 year program vision. This individual will lead cross-functional teams inside of and outside of their direct reporting line to optimize operations for all clinical conditions across Care Teams. This role will leverage technology and data insights to optimize clinical operations delivery. This role will lead continuous improvement of clinical operations.

Your Impact:

• Develop & implement long-term, comprehensive clinical operations strategies (i.e. T1D, T2D, HTN, Hyperlipidemia, GLP1s, AOMs….) focused on member experience, clinical quality, team efficiency, and employee experience.
• Cultivate a strong, cohesive clinical operations leadership team that effectively oversees day to day operations, ensures clinical safety & compliance, and collaborates seamlessly with cross functional Care Team leaders (i.e. Member Services, Health Coaching, MSK, Operational Excellence…).
• Serves as the primary operating partner to the Clinical team for condition specific program development, translating long term clinical strategy (i.e. prescriber operations) into multi-year operating strategies. Leads all operational execution.
• Establishes robust partnership with Care Teams Operational Innovation (CTOI) to ensure operational readiness for new product integration, product optimization, AI care team of the future implementation and ensures strong ‘voice of clinical operations’ representation within CTOI.
• Leads operational excellence within clinical operations including continuous improvement strategies/projects, operating metrics review/improvement, and standardization where appropriate.

To be successful, you will need:

• Minimum of 10+ years of progressive leadership experience in healthcare or clinical operations, with a strong emphasis on operational strategy and execution.
• Required: active RN, RD or ARNP license
• Demonstrated success in leading complex operational initiatives in dynamic environments.
• Exceptional communication and leadership skills, with the ability to inspire and cultivate strong culture.
• Minimum of 5+ years of performance improvement practice

To stand out:

• Experience within the healthcare technology sector.
• Virtual care delivery experience.
• MBA or MHA
• Advanced clinical practice degree
• CDCES certification

Working conditions:

• Remote-first environment.
• Travel requirements may be up to 25%.

Benefits:

• Competitive salary with generous annual cash bonus
• Equity Grants
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We actively cultivate trust through attentive listening and supporting one another. We respectfully provide and are open to receiving candid feedback.
• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.
• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.
• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together.
• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.
  
  

About Omada Health: Omada Health is a between-visit healthcare provider that addresses lifestyle and behavior change elements for individuals managing chronic conditions. Omada’s multi-condition platform treats diabetes, hypertension, prediabetes, musculoskeletal, and GLP-1 management. With insights from connected devices and AI-supported tools, Omada care teams deliver care that is rooted in evidence and unique to every member, unlocking results at scale. With more than a decade of experience and data, and 29 peer-reviewed publications showcasing clinical and economic proof points, Omada’s approach is designed to improve health outcomes and contain costs. Our customers include health plans, pharmacy benefit managers, health systems, and employers ranging from small businesses to Fortune 500s. At Omada, we aim to inspire and empower people to make lasting health changes on their own terms. For more information, visit: https://www.omadahealth.com/

Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of salary ranges for this role in the following geographies:

California, New York State and Washington State Base Compensation Ranges: $216,200 - $270,300*, Colorado Base Compensation Ranges: $206,800 - $258,500*. Other states may vary.

This role is also eligible for participation in annual cash bonus and equity grants.

*The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills and experience, and other business considerations.

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