Technical Account Manager

Who We Are:

Ordergroove is a dynamic, fast-paced environment where you will be involved in building something of real value from the ground up. We're looking for bright, talented people who are excited about innovation, growth, and the exciting world of Relationship Commerce. If you’re motivated by a desire to solve problems and deliver groundbreaking insights and solutions you’ll fit in perfectly!

About the Role:

Ordergroove is creating its first Technical Account Manager role in our Customer Success organization. As our platform powers increasingly sophisticated ecommerce ecosystems for large, iconic consumer brands, we are investing in deeper technical partnership post-sale. This role is a hybrid technical, program-oriented, and relationship-driven position for someone who thrives at the intersection of systems, structure, and customer impact.

You will own the technical relationship for a defined portfolio of strategic customers. While Customer Success Managers own the overall business relationship, you will serve as the primary technical advisor, working directly with customer Engineering, IT, and Ecommerce teams to ensure Ordergroove is implemented, optimized, and scaled with confidence.

You will work directly with well-known consumer brands on the recurring revenue systems that power their business. Your work will have a visible impact on how customers experience Ordergroove, how confidently they scale, and how deeply they trust us as a technical partner.

This is a greenfield opportunity to take your experience as a Technical Account Manager to the next level and help define a new specialty within Ordergroove. You will influence how we partner with customers, how we collaborate internally, and how we deliver a technically excellent post-sales experience at scale.

What You Will Do:

Own technical partnership for strategic customers

• Serve as the primary technical point of contact for a defined portfolio of post-sale customers
• Build trusted relationships with senior technical stakeholders including CTOs, VPs of Engineering, IT leaders, and Ecommerce teams
• Partner closely with Customer Success Managers while independently owning technical strategy, execution, and outcomes

Guide complex e-commerce integrations and architectures

• Develop a deep understanding of each customer’s ecommerce ecosystem including platforms, custom applications, APIs, data flows, and third-party integrations
• Provide guidance on optimizations and technical best practices within complex environments
• Translate business requirements into technically sound, scalable solutions

Drive structure, clarity, and proactive execution

• Bring strong organizational and program management discipline to technical account ownership
• Identify technical risks, dependencies, and friction points early and recommend solutions before issues arise
• Support ongoing optimization by identifying opportunities for improved integrations, feature adoption, and technical expansion

Act as a technical leader and trusted advisor

• Troubleshoot complex technical issues and serve as an escalation point across teams
• Communicate clearly and confidently with both technical and non-technical audiences
• Ensure issues are owned, prioritized, and resolved with transparency and accountability

Shape the future of the TAM function

• Contribute to internal documentation, playbooks, and best practices
• Partner cross-functionally with Engineering, Product, Support, and Professional Services
• Help define what great technical partnership looks like at Ordergroove as the function scales

About You:

• 3–6+ years of experience in a technical customer-facing role such as Technical Account Manager, Solutions Engineer, Implementation Consultant, or similar
• Strong experience working with SaaS platforms in ecommerce, retail-tech, or mar-tech environments
• Hands-on experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, BigCommerce, or Magento
• Solid understanding of web technologies including APIs, REST, JSON, authentication methods, and basic frontend and backend concepts
• Comfortable collaborating with highly technical customer counterparts and internal engineering teams
• Strong problem-solving skills with the ability to think critically about system design and trade-offs
• Excellent communication skills, with the ability to explain complex technical topics clearly and concisely
• Highly organized, able to manage multiple accounts and priorities in a fast-paced environment
• Collaborative mindset and a strong sense of ownership and accountability
• Curious, proactive, and motivated to continuously learn new technologies and ecommerce trends
• Advanced skills in Google Suite
• BS / BA degree required, with a technical or related field preferred

If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We encourage you to apply.

About Ordergroove:

Ordergroove powers recurring revenue for the world's largest and most innovative retailers including L'Oreal, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships.

Ordergroove’s powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year over year new business growth, and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards.

Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes.

With a fully flexible work-from-anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings.

At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO and a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day!

The total compensation range (base + annual bonus) for this role is starting at $135K+ Equity