Billing Success Manager

Lead the Future of Dentistry. 

Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we’re looking for talented people to fulfill our mission: improve oral health for all.

Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.

Simply put, there’s no better place to accelerate your career. Come join us!

The Role

Overjet is seeking a highly ownership-driven Billing Success Manager (also sometimes referred to as a Revenue Automation Manager or Collections Manager) to own and optimize our collections and customer payment experience end-to-end. This role is responsible for ensuring customers are set up to pay Overjet accurately, on time, and with minimal friction—while continuously improving the process through automation, AI, and system design.

You will sit at the intersection of Finance, Revenue Operations, and Customer Success, with a mandate to reduce manual effort, increase on-time payments, and proactively manage risk as the business scales.

This role is remote, with a preference for candidates located in Salt Lake City, NYC, Boston, or San Mateo (where Overjet has offices).

Responsibilities

•  Collections Ownership & Execution

  • Own the full collections lifecycle, from invoice issuance through payment receipt.

  • Ensure customers are enrolled in autopay whenever possible and proactively drive adoption where it is not yet enabled.

  • Monitor accounts receivable, follow up on overdue balances, and resolve payment issues efficiently and professionally.

  • Partner with Customer Success and Sales to manage escalations, renewals, and at-risk accounts related to billing or payment issues.

• Process Optimization & Automation

  • Design and continuously improve scalable, automated collections workflows that minimize manual intervention and “clicks.”

  • Leverage AI, automation tools, and billing platforms to improve payment success rates, predict risk, and prioritize outreach.

  • Identify inefficiencies in existing billing and collections processes and lead initiatives to streamline or eliminate them.

  • Build clear playbooks for dunning, outreach cadences, and exception handling.

• Data, Reporting & Insights

  • Track and report on key metrics such as DSO, aging, collection rates, autopay adoption, and payment failures.

  • Use data to identify trends, risks, and opportunities for improvement in customer payment behavior.

  • Provide regular insights to Finance and Revenue leadership on collections performance and areas of exposure.

• Cross-Functional Collaboration

  • Work closely with Finance, RevOps, Customer Success, and Product to ensure billing accuracy and a strong customer experience.

  • Provide feedback to Product and Engineering on opportunities to improve billing, payments, and automation capabilities.

  • Support audits, reconciliations, and financial close processes related to AR and collections.

Qualifications

• 4–7+ years of experience in collections, billing operations, revenue operations, or a related finance function in a SaaS or subscription-based business.

• Proven experience owning collections processes and driving measurable improvements in on-time payments and DSO.

• Strong familiarity with billing systems, payment platforms, and AR tooling (e.g., NetSuite, Stripe, Zuora, Chargebee, or similar).

• Demonstrated ability to design and implement automated workflows that reduce manual work while improving outcomes.

• Comfortable working cross-functionally with Finance, RevOps, Customer Success, and Product teams.

• Strong communication skills with the ability to handle sensitive payment conversations professionally and effectively.

• Highly organized, detail-oriented, and comfortable operating with a high degree of ownership and accountability.

Why Overjet? 

• Competitive Compensation and Equity

• Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location

• 401k plans with a matching program

• Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered

• Life and AD+D Insurance 

• 8 weeks Paid Parental Leave 

• Optional HSA with Employer contribution

• Flexible Time Off and company paid holidays

• Annual Learning and Development Stipend

• Work from Home Stipend

Our Hybrid Workplace

We have a unique hybrid workplace at Overjet — which combines the teamwork of meeting in person, with the flexibility of working from anywhere.

Many of our positions are based in San Mateo, New York City, Boston, Salt Lake City, and Lahore. The Jetsetters who live in these “geo-hubs” come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.

Our People Team is happy to answer any questions about what hybrid work means for your specific role!

Overjet's Values

• Excellence: We set ambitious goals and strive for excellence.

• Velocity: We focus, act with urgency, and deliver results.

• Ownership: We take ownership, dive deep and solve problems.

• Win-win: We play to win, setting ourselves and our customers up for success.

• Growth: We stay curious, seek feedback, and continuously learn and grow.

Company Recognition

• Honored as one of the 2025 Best Places to Work by Built In and 2024 Best Places to Work by Built In

• Named one of the TIME Best Inventions of 2024

• Recognized in Newsweek’s Most Loved Workplaces in America 2024

• Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In

• Recognized as one of the Top Startups of 2023 by LinkedIn

• Named one of the 2023 World’s Most Innovative Companies by Fast Company

• Included on the definitive 2022 Forbes AI 50

• Featured in Bloomberg, Forbes, Fast Company, and TechCrunch

EEOC

Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply! 

If you are a Colorado resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.