Customer Success Manager
•Easypost 2· 1h
🎧 Support⏰ Full-time📈 Mid Level💰 $49k-66k🇺🇸 Lehi, USA
1h ago
Parspec·about 19 hours ago
Founded in 2021, Parspec is revolutionizing the materials supply chain for the $13 trillion USD construction industry by digitizing and organizing the industry's product data. Our proprietary AI technology maintains a current and comprehensive catalogue of millions of products, enabling our customers to identify products that best meet their needs–instantly. Trusted by top designers, builders, distributors, manufacturers, and sales agents, and backed by leading venture investors, Parspec is paving the way for a more innovative, connected, and sustainable future in construction.
Join us in building transformative technology that reshapes one of the world’s oldest and largest industries.
We are seeking a high-energy, customer-obsessed Customer Enablement Specialist to join Parspec as we continue scaling enterprise deployments of our Project Management platform. As customers roll Parspec out across their organizations, high-quality training and enablement are critical to driving adoption, confidence, and long-term success.
In this role, you will be on the front lines of customer onboarding. You’ll lead live trainings, run onsite enablement sessions, and support users during critical go-live and hypercare periods. You will work closely with Implementation Leads and Customer Success Managers to deliver a seamless, best-in-class onboarding experience for every customer.
This is an ideal role for someone early in their career who loves teaching, thrives in front of an audience, and brings contagious energy into every room. You are a great listener, a fast learner, and a natural problem solver who enjoys helping others master new tools and workflows. You’re equally comfortable leading a room of users onsite as you are creating clear, practical training materials behind the scenes.
Frequent travel is a core part of this role, and you should be excited by the opportunity to spend meaningful time with customers as they adopt Parspec across their business.
What You Will Achieve and Key Responsibilities
Deliver live customer training sessions during onboarding, rollout, and expansion phases, both onsite and virtually.
Partner closely with Implementation Leads to align training plans with project timelines, milestones, and go-live events.
Collaborate with Customer Success Managers to support adoption, reinforce best practices, and ensure a smooth handoff post-launch.
Lead user enablement during hypercare periods, providing hands-on support and rapid problem resolution.
Translate customer workflows into clear, role-based training sessions for different user personas.
Create and maintain training materials, including slide decks, walkthroughs, videos, and in-app guidance.
Develop and contribute to Parspec’s knowledge base, FAQs, and self-serve documentation.
Gather feedback from training sessions to continuously improve content, delivery, and onboarding approach.
Identify common customer challenges or gaps in understanding and proactively recommend improvements to enablement programs.
Represent the customer voice internally by sharing insights with Product, Implementation, and CS teams.
This role is the catalyst that transforms complex software into a powerful tool for our customers, ensuring that users don’t just log in, but truly thrive. By bridging the gap between technical implementation and daily workflows, you empower diverse user personas to adopt the platform with confidence and speed. Your work directly drives long-term retention and success, turning a successful go-live into a lasting, high-impact partnership.
Who You Are
You are a dedicated and articulate professional with a background in B2B SaaS who possesses a genuine passion for coaching others through the adoption of new technology. You excel at translating complex enterprise workflows into accessible learning moments and demonstrate the agility required to solve problems during live sessions. As a mobile professional committed to customer success, you are prepared to travel frequently to deliver high-impact training while maintaining the meticulous communication standards necessary to build world-class enablement content.
1–3 years of experience in customer-facing roles such as enablement, training, customer success, implementation, or support in a B2B SaaS or technology environment.
Strong presentation and facilitation skills, with confidence leading live trainings for diverse audiences.
Genuine passion for teaching, coaching, and helping others learn new systems and workflows.
Excellent listening skills and the ability to adapt training based on audience needs and feedback.
Strong problem-solving instincts and the ability to think on your feet during live sessions.
Willingness to travel frequently (approximately 30–50%) for onsite customer trainings and go-lives.
Clear written and verbal communication skills with strong attention to detail.
High energy, curiosity, and a growth mindset.
Prior experience delivering software training, onboarding programs, or enablement content.
Exposure to project-based workflows, quoting tools, or enterprise software platforms.
Experience working alongside Implementation, Customer Success, or Professional Services teams.
Comfort creating documentation, training guides, or knowledge base content.
Background in construction, building materials, or distribution environments.
Experience in a fast-paced, high-growth SaaS company where processes are still evolving.
Competitive salary and discretionary bonus, plus equity options
Unlimited PTO policy
Medical, dental, and vision coverage
Flexible hybrid work environment
Regular team offsites and a budget for professional development
At Parspec, we recognize that traditional job descriptions don’t always capture the full range of your unique abilities—and that’s perfectly okay. You may not meet every requirement, but if you bring a mix of experiences, fresh perspectives, and a passion that aligns with our mission, we want to hear from you!
The Parspec team believes that varied backgrounds drive better outcomes and fuel innovation. We are a team of self-starters who lead from every seat. We think big, set a standard of excellence, and are committed to diversity and a discrimination-free workplace. We welcome applicants from all walks of life to join us and help shape the future of our industry.
Complete the application and submit your cover letter and resume on our company website (https://www.parspec.io/careers).
Apply now and help define the future of construction technology!