Associate - Operations
•Wnsglobalservices144· 11h
⚙️ Operations⏰ Full-time🌱 Entry Level📍 San Jose, Costa Rica
11h ago
Phantom·6 days ago
Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.
You will partner closely with Product Managers to provide embedded business and economic decision support across key product surfaces at Phantom. You will help accelerate the product roadmap by sharpening tradeoffs and enabling faster, higher-quality decisions that maximize ROI. As a trusted partner to Product, you will quantify impact, clarify options, and drive alignment from analysis through execution. This is an embedded BizOps role focused on decision momentum—not centralized research, FP&A, or dashboarding.
Own business and economic decision support for key product areas:
Serve as the business counterpart for economically material product questions.
Quantify expected ROI, unit economics, and tradeoffs to help Product make faster, higher-confidence decisions.
Produce decision-ready recommendations that clarify options and implications.
Bring economic rigor to spend, pricing, and monetization decisions:
Evaluate incentive and growth spend using payback, LTV, and ROI analysis to inform investment decisions.
Partner with Product, Data, and Finance to assess fees, take-rates, and pricing changes and their impact on growth, revenue, and user experience.
Recommend clear paths forward with explicit tradeoffs (e.g., when to subsidize vs. monetize) and success metrics to measure outcomes.
Increase decision velocity through end-to-end analysis and cross-functional alignment:
Apply an 80/20 mindset, prioritizing speed, impact, and decision clarity over exhaustive analysis.
Own analyses end-to-end—from framing and data pulls to modeling, synthesis, and stakeholder alignment.
Build lightweight, repeatable frameworks (e.g., incentives evaluation, pricing reviews, unit economics tracking) that scale decision-making across teams.
Act as connective tissue across EPD and Operations/Finance for financially material decisions.
Example work:
Evaluate incentive programs to quantify incremental lift, payback, and ROI, and provide decision-ready recommendations on program design, spend levels, and measurement approach.
Analyze unit economics across Phantom’s money movement and trading products (fees, take-rates, variable costs) and support pricing decisions with clear tradeoffs and expected impact.
Benchmark competitors across product features, pricing, and incentives to clarify Phantom’s positioning and inform decision-making on monetization and investment tradeoffs.
An operator mindset—you think in tradeoffs, sequencing, and Phantom-specific constraints.
Comfort operating autonomously, turning ambiguity into structured decisions without hand-holding.
Credibility as a cross-functional partner with Product, Data, and Finance.
Clear, concise written communication—you produce high-signal decision memos.
Advanced Excel and SQL.
4+ years of experience.
Ideally 2+ years in management consulting plus 2+ years at a startup.
Experience in crypto or fast-growing fintech is a plus.
We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.
There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!
First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.
Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.
We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.
Competitive salary and equity
You will be eligible to participate in the Company's performance bonus program
Comprehensive insurance (medical/dental/vision) — 100% covered
Stipend for your ideal remote set-up
Flexible hours and a supportive remote environment
Unlimited vacation: Take time when you need it (and we really mean it!)
401(k) retirement plan
Monthly wellness benefit
Weekly meal benefit
Global off-sites
We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.
By submitting your resume and application materials, you acknowledge and agree that Phantom may use automated tools, including AI systems, and may engage trusted third-party service providers to process your application and ensure an efficient hiring process. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.