Who We Are
Pindrop is redefining trust in the digital age. Our patented voice, and video authentication, fraud detection, and deepfake detection technologies protect some of the world’s largest banks, insurers, retailers, and healthcare leaders. As AI-driven threats evolve in the form of synthetic voices, deepfakes, face swapping and more, our solutions stay ahead, helping ensure that the real human and the right human are recognized.
Pindrop is trusted by Fortune 500 enterprises to secure voice interactions, and with $100M ARR we’re entering our next phase of innovation and growth, backed by world-class investors including Andreessen Horowitz, IVP, and CapitalG.
What you’ll do
- Conduct experimental studies on various natural language processing and machine learning tasks to assess the accuracy and quality of pre-existing models
- Help the transition of research models into production on different platforms
- Conduct proof-of-concept experiments on lab and customer data
- Publish patents and peer-reviewed papers in top machine learning conferences
- Help your teammates in reviewing their research projects
- Propose new ML models that improve Pindrop products
- Leverage cloud AI platforms, including:
- AWS Bedrock (Converse API, Agents, Knowledge Bases, Guardrails)
- Google Cloud Vertex AI (Gemini API, Agent Builder, Vector Search, Search & Grounding, Model Garden)
- Champion Responsible AI, including safety guardrails, red-teaming, fairness/bias testing, and human-in-the-loop workflows.
Who you are
- You are a creative problem solver who is excited about building amazing products that add real value to millions of people
- You are enthusiastic about natural language processing as well as developing research ideas into products
- You can explain complex topics in simple terms, and you love building strong relationships with colleagues and stakeholders
- You are a self-starter and excel in a fast-paced, dynamic environment
- You are resilient in the face of challenges, change, and ambiguity
- You are optimistic and believe that you can make a problem into a solution
- You are resourceful, excited to uncover innovative solutions, and teach yourself something new when needed
- You take accountability, do the things you say you’ll do, under-promise and over-deliver
- You are nimble and adaptable when priorities change and continue to see the “forest through the trees”
Your skill-set
- Master's and/or PhDs in a quantitative field (Computer Science, Mathematics, Engineering, Artificial Intelligence, etc.) required
- 3+ years of professional experience as a researcher in natural language processing, authorship verification, language models, intent recognition, emotion detection, and/or generative AI.
- Experience with natural language processing required
- Experience using AI-driven code research and development using AI assistants (eg, Anthropic or Copilot)
- Strong Python skills
- Experience with ML frameworks: PyTorch, TensorFlow, Keras
- Proven track record of peer-reviewed publications at prestigious conferences and journals.
- Proven track record of successful and timely project delivery
- Strong collaboration & proven success in partnering with stakeholders
- Preferably, you have experience with NLP competitions and challenges (PAN, Kaggle, NIST SRE, Chime, etc.)
- Preferably, you have deep knowledge of authentication, fraud, or customer experience concepts
- Preferably, you have experience communicating with internal and external customers around proof-of-concepts, issues, etc.
What’s in it for you
As a Pindropper, you join a rapidly growing company making technology more human with the power of voice. You will work alongside some of the best and brightest. We’re a passionate group committed to excellence - but that doesn’t stop us from enjoying the journey as a team with chess and poker tournaments, catered lunches and happy hours, wellness programming, and more. Because we take our jobs seriously, we add in time for rest with Unlimited PTO.
You will also be part of Pindrop's Research team, working on revolutionary research ideas against deepfake threats. This role provides the opportunity to work on cutting-edge technology, collaborate with experts to enhance real-time communication safety, and contribute to innovative solutions.
Within 30 days, you’ll
- Understand Pindrop as a product and the voice technology space. Dive into your role and understand how your success will be measured.
- Get acclimated to your surroundings and your team, including meeting with your onboarding buddy and key department members.
- Read through the Pindrop Lexicon to familiarize yourself with company terms and complete any required role-based training.
- Be introduced to your team and colleagues and added to any standing meetings, such as 1:1s, standups, and weekly touchpoints.
- Complete onboarding and attend New Employee Orientation sessions with other new Pindroppers.
Within 60 days, you’ll
- Accomplish some quick wins and start adding value, particularly within your immediate responsibilities.
- Establish relationships with key partners for continued collaboration and build your Objectives and Key Results (OKRs) for the next quarter.
- Understand expectations for the team and be able to start planning for development and contributing to projects.
- Start a research project agreed upon with your direct manager.
Within 90 days, you’ll
- Schedule and complete a 90-day check-in with your manager to discuss wins, blockers, and next steps.
- Have an intermediate level of familiarity with the products and corresponding research initiatives.
- Start executing against the research roadmap and contribute significantly to team objectives.
What we offer
As a part of Pindrop, you’ll have a direct impact on our growing list of products and the future of security in the voice-driven economy. We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan!
- Best-in-class Health Savings Account (HSA) employer contribution
- Affordable vision and dental plans for you and your family
- Employer-provided life and disability coverage with additional supplemental options
- Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family!
- Identity protection through Norton LifeLock
- Recurring monthly Phone and Internet allowance
- One-time home office allowance
- Remote first environment – meaning you have flexibility in your day!
- Company holidays
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness Program, including Employee Assistance Program, 24/7 Telemedicine #LI-Remote
What we live by
At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:
- Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
- Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
- Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
- Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
- Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world.
Not sure if this is you?
We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.
Pindrop is an Equal Opportunity Employer
Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.
