Partner Success Manager

Travel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.

Reporting to the VP of Partner Success, you will:

• Manage a diverse portfolio of hotel partners, ranging from large international chains to small regional groups, providing tailored support to each.

• Take full commercial ownership of your assigned accounts, focusing on driving renewals and identifying opportunities for account expansion.

• Act as a results-driven partner to ensure every partner achieves their specific business goals, with a primary focus on increasing their TrevPAR (Total Revenue Per Available Room).

• Develop a deep, expert-level understanding of the product to effectively guide partners through features and best practices that maximize their ROI.

• Partner with the VP of Partners Success to identify "whitespace" in large accounts, executing strategies to grow Plusgrade’s footprint within existing hotel groups.

• Work closely with the Sales, Marketing, and Product teams to ensure partner feedback is translated into product improvements and that marketing efforts align with partner needs.

• Deliver a high-touch, proactive partner experience, maintaining consistent engagement to ensure long-term satisfaction and brand loyalty.

• Stay current on hospitality industry trends and regional market shifts to provide partners with strategic advice and high-value content. 

• The ability to have articulate verbal and written communication 

• Who can manage multiple accounts and projects, prioritizing tasks to meet goals efficiently.

• Who’s commercially inclined with a keen understanding of how partner success impacts revenue growth or is willing to develop this. 

• Innovative Problem Solver: Identifies and addresses challenges creatively to enhance partner satisfaction and drive revenue.

📅 Flexible Paid Time Off 

🌅 Work From Anywhere Program 

🍼 Parental Leave Top Up 

Plusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities. 

We believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. We may utilize technology-assisted/ artificial intelligence tools to help us screen, assess, and select applicants for this position. This job posting is for an existing vacancy.

All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:

• Recruiter Phone Interview 

• Hiring Manager Interview

• Take Home Assignment

• ELT Interview 

All candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.