Customer Account Manager - REMOTE
•Jobgether· 2h
💼 Sales⏰ Full-time📈 Mid Level🇵🇱 Poland
2h ago
Privatehealthmanagement·about 4 hours ago
About Private Health Management
Private Health Management (PHM) is a clinically sophisticated healthcare navigation company that helps people facing serious and complex medical conditions get the best possible care. We guide individuals and families to leading specialists, advanced diagnostics, and personalized treatment strategies, grounded in independent, science-backed insights.
Trusted by employers, benefits leaders, and healthcare partners, PHM addresses one of the most urgent and costly challenges in healthcare today: the disproportionate impact of cancer and other serious and complex diseases on employees, families, and employer-sponsored health plans. With nearly two decades of proven service delivery and strong market validation, PHM is growing rapidly and redefining what’s possible in high-acuity care navigation.
About the Role
As a Strategic Account Manager, you will serve as a senior, consultative partner to PHM’s employer clients — helping them better understand, measure, and address the impact of cancer and other serious health conditions on their workforce and business.
This role sits at the intersection of strategy, analytics, client advisory, and growth. You will help clients assess the effectiveness of their current health and benefits programs, analyze utilization and outcomes, and understand how PHM’s services fit into — and elevate — their broader benefits ecosystem. Through insight-driven guidance and strong cross-functional collaboration, you will help clients adopt and expand PHM programs that improve clinical outcomes, enhance the employee experience, and manage cost.
You will work closely with PHM’s Sales, Clinical, and Marketing teams to ensure clients realize the full value of PHM’s offerings, while also identifying opportunities to deepen relationships and expand engagement over time.
What You’ll Accomplish
Serve as the primary strategic partner and trusted advisor to assigned employer clients
Deliver ongoing, insight-rich reporting that clearly demonstrates the clinical, financial, and experiential value of PHM services for each client’s population
Partner closely with Sales and Clinical teams to drive strong client engagement, long-term retention, and account growth
Build deep relationships with existing client stakeholders while expanding relationships across HR, benefits, finance, and executive leadership
Drive member engagement by developing strategic activation approaches and identifying opportunities for integration within each client’s broader benefits ecosystem
Materially grow Health Solutions revenue by:
Serving as a PHM subject-matter expert in new client pursuits and expansions
Identifying and executing opportunities to expand PHM services within existing accounts
How You’ll Spend Your Days
Advising employers on the strategic and operational implications of serious and complex health conditions within their workforce
Translating data, utilization trends, and outcomes into clear, actionable insights for senior client stakeholders
Leading client conversations that align PHM’s capabilities to evolving business and benefits priorities
Coordinating across internal teams to deliver a seamless, high-impact client experience
Proactively identifying risks, opportunities, and growth paths within assigned accounts
What You Bring to the Table
5+ years of experience managing and growing complex client relationships, ideally within healthcare, employee benefits, or health plan environments
Demonstrated success establishing yourself as a trusted advisor to clients at multiple levels of an organization, including senior and executive stakeholders
Strong understanding of employer-sponsored health plans and benefits strategy
Exceptional executive presence, collaboration skills, and written and verbal communication abilities
High level of comfort working with data, analytics, and technology-enabled solutions
Ability and willingness to travel regularly to support client relationships
Read what current Team Members say about working at PHM!
Compensation: The target OTE of this position is $150,000-$192,000 with a base salary range of $125,000 - $160,000 with additional commission and bonus incentives possible.
Cash compensation is only a part of a total compensation package that also includes health/dental/vision benefits, 401k with match, flexible PTO, our own world class care navigation services, and other benefits. Individual pay may vary from the target range as several factors including market forces, experience, location, disparities in market data and other relevant business considerations may all factor into final compensation.
This is a remote role that may require significant travel.
Next steps
Private Health Management is a remote company with employees across the U.S. If selected, you’ll hear from our recruiting team to schedule interviews with the hiring manager, peers, and often an executive. We’re excited to get to know you and answer your questions while helping you learn about our mission, team, and culture. We welcome your feedback to make the interview experience meaningful for you and future candidates.
Have a quick question about the role? Email [email protected] or simply apply here.